Teller II, New Accounts - West Memphis, AR

Southern Bancorp•West Memphis, AR

About The Position

This position provides prompt, efficient, and friendly customer service while receiving and paying cash and recognizing customer needs with suggestions appropriate to the Bank’s services. The employee follows established policies and procedures in accordance with Bank guidelines and supervisor direction. The role may also perform branch Customer Service Representative duties during a scheduled Saturday rotation, assist with opening new accounts, and cross-sell Bank and affiliate services.

Requirements

High school diploma or equivalent.
One to two years of customer service and cash handling experience.
Strong customer contact skills, including greeting the public courteously and responding professionally to a variety of situations.
Ability to maintain confidentiality of Bank records and customer transactions.
Detail-oriented and accurate, able to multitask, with good mathematical aptitude.
Ability to operate a computer terminal, 10-key, and other general office equipment.
Willingness to be involved in and represent Southern Bancorp through civic and community organizations.

Nice To Haves

Experience in a bank or similar financial institution is preferred.

Responsibilities

Respond to customer inquiries as appropriate.
Maintain proper cash levels in drawers, keep cash secure, and help ensure a high level of Bank safety.
Accept checks for cashing and deposits; verify cash and endorsements, make change, and issue receipts.
Receive savings deposits and pay withdrawals after verifying balances and signatures; redeem U.S. Savings Bonds.
Receive installment loan payments when accompanied by loan coupons.
Process night deposits and mail-in deposits.
Process cashier’s checks, cash advances, and other Bank services; accept applications and issue U.S. Savings Bonds.
Service ATMs according to schedule or need, as applicable.
Accept tax deposits and various utility payments, as applicable.
Open safety deposit boxes.
Complete Currency Transaction Reports (CTR) as needed.
Perform branch Customer Service Representative duties during a scheduled Saturday rotation.
Assist with opening new accounts, as applicable.
Cross-sell Bank and affiliate services.
Complete all required training.
Perform other related duties as required or assigned.

Benefits

401(k)/Roth plan with immediate eligibility and employer match up to 6%.
Employee stock ownership plan.
Discounted rate on primary home mortgage.
Credit and housing counseling and free financial education tools available to customers and employees.
Two medical plans: a low-deductible PPO plan or an HDHP with Health Savings Account.
Dental and vision insurance.
Employer-paid life insurance and short- and long-term disability coverage.
Voluntary life insurance options for employee, spouse, and children.
Paid holidays and paid time off.
Bonus plan.
Opportunity for merit raises.
Employee reward and recognition programs.
Community service opportunities.