Teller I (Part-time)

Southside Bank•Tyler, TX

3d•Onsite

About The Position

The Teller I creates memorable customer experiences by providing consistent, value-added service and developing lasting customer relationships. The role processes teller transactions—including deposits, withdrawals, check cashing, change orders, and other requested services—with accuracy and within authorized limits. The teller uses sound judgment to verify transaction validity and refers questionable or out-of-limit transactions to a supervisor. The position also supports customer needs, identifies appropriate opportunities to explain bank products and services, maintains confidentiality, and contributes to the branch team.

Requirements

High school graduate or equivalent.
Proficiency in typing, 10-key calculator use, and data entry.
Excellent oral and written communication skills.
Completion and comprehension of Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
Ability to meet the physical demands of the role, including moving about the branch, handling cash, and transporting up to 25 pounds of coin for 5–25 feet, up to five times daily depending on deliveries.

Nice To Haves

At least six months of cash-handling or customer-service experience is preferred.

Responsibilities

Provide courteous, professional, and accurate service in every customer interaction.
Process deposits, withdrawals, check cashing, change orders, cash advances, loan payments, official checks, stop payments, cardholder claim statements, savings bond redemptions, and collection items such as dealer drafts and foreign items.
Verify customer identification and transaction validity, review account history and recourse, and refer questionable or over-limit transactions for supervisory approval.
Follow compliance procedures and accurately handle applicable reporting, including CTRs, SARs, monetary logs, and Reg CC holds.
Maintain cash drawer limits, meet daily balancing standards, follow teller over/short policies, and report cash outages to management.
Explain bank products and services, recognize appropriate cross-sell opportunities, identify customer needs, communicate account information accurately, and direct customers to other departments as needed.
Complete customer thank-you calls and problem-resolution follow-up as directed by management.
Protect sensitive bank information and comply with audit policies, applicable laws and regulations, the Bank Secrecy Act, anti-money laundering requirements, and the Bank’s Information Security Program.
Meet operational and sales goals established by retail management, including balancing and attendance expectations.
Maintain a professional appearance and contribute to a positive, caring environment for customers and employees.
Participate in team efforts, assist with branch opening and closing duties, and take part in special projects as assigned.
Complete applicable Southside Bank training and continue professional development through training, seminars, or professional associations as applicable.
Follow safety policies and report unsafe activities to a supervisor or Human Resources.
Perform additional duties as assigned or directed.