Teller I - Part Time

First United Bank•Sherman, TX

About The Position

The Teller I provides exceptional service to bank customers by conducting transactions and referring customers to appropriate bank departments. The role explains, promotes, and sells bank products and services, supports customer inquiries, and performs a range of cash-handling and account transactions while following applicable regulations, privacy requirements, and First United policies. The position is part-time and is located at the Sherman-Taylor Street location. The role also balances teller drawers, processes cash and check activity, handles currency and deposits for automated teller machines and night depositories, and attends sales and community bank meetings. The employee must complete required compliance exams, dress professionally, and may perform other related duties as assigned.

Requirements

High school diploma or GED.
Basic mathematical skills.
Exceptional customer service skills.
Good problem-solving and decision-making skills.
Good judgment and ability to make on-the-spot decisions regarding customer transactions, balancing customer satisfaction with the Bank’s exposure to loss or fraud.
Ability to work in a fast-paced environment and under pressure.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, phone, and other communication tools.
Dependability and adherence to timelines and schedules.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Cash handling, sales, or customer service experience preferred.
Prior teller experience preferred.

Responsibilities

Explain, promote, and sell products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
Cross-sell additional bank products and direct customers to representatives for opening accounts or investment needs.
Receive checking and savings deposits; verify cash and endorsements, obtain proper identification for cash back, and issue deposit receipts.
Identify counterfeit currency.
Examine deposited checks, determine funds availability under regulatory requirements, and complete Hold Notices when needed.
Cash checks, verify signatures and customer balances, process savings withdrawals, and issue computer-generated receipts.
Answer basic customer inquiries about service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while keeping teller drawer cash within policy limits.
Receive FICA payments and verify deposit coupons and payee information.
Follow procedures for removing accounts from dormancy and place holds on accounts for uncollected funds unless pre-approved by an Officer or Supervisor.
Balance the teller drawer daily, including periodic batching of cashed checks.
Count and balance cash in automated teller machines and night depositories.
Count and roll loose coins.
Enter required information into Vertex for Currency Transaction and Log Entry Reports.
Attend weekly sales meetings and monthly community bank meetings.
Handle customer complaints and escalate issues to a supervisor as needed.
Recommend possible department improvements to a supervisor.
Complete required annual compliance exams.
Adhere to First United policies and procedures, including the Teller Policy, and dress professionally.
Perform other related duties as assigned to meet the ongoing needs of the organization.