Teller I (Part-time)

Southside Bank•Tyler, TX

3d•Onsite

About The Position

The Teller I creates a memorable customer experience through consistent, value-added service and the development of lasting customer relationships. The role processes deposits, withdrawals, check cashing, change orders, and other teller transactions accurately, using judgment to verify transaction validity and referring questionable items to an Assistant Branch Manager or above. The Teller I maintains a professional appearance and behavior while meeting customer-service, operational, compliance, and sales expectations. This position serves customers at the Tyler Rice Rd. In-Store branch and supports daily branch operations, including cash drawer balancing, special customer services, team efforts, and opening and closing duties. The employee must follow bank policies and applicable laws, protect sensitive information, and complete required teller training.

Requirements

High school graduate or equivalent.
Proficiency in typing, 10-key calculator use, and data entry.
Excellent oral and written communication skills.
Completion and comprehension of Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
Ability to remain stationary for 75% of the time.
Ability to transport 25 pounds of coin 5–25 feet, up to five times per day, depending on coin deliveries.
Ability to frequently move about the branch and to position oneself to maintain computers, including under desks or in another area of the branch.
Ability to detect, recognize, and identify customers while assisting them.

Nice To Haves

At least 6 months of cash handling or customer service experience (preferred).

Responsibilities

Deliver Southside Bank’s customer service standards and provide accurate, efficient, courteous, and professional service to customers and employees.
Meet or exceed operational and sales goals, including balancing and attendance standards as applicable.
Make customer thank-you calls and follow up on problem resolutions as directed by management.
Know bank products and services, explain key benefits, identify cross-selling opportunities, clarify customer needs, and refer customers to other departments as appropriate.
Maintain the security and confidentiality of sensitive bank information and communicate account information accurately.
Follow bank policies and procedures, including those intended to prevent fraud, verify identification, review account history, and support compliance reporting.
Verify applicable transaction reporting, including CTRs, SARs, monetary logs, and Reg CC holds.
Maintain cash drawer limits, meet daily balancing standards, follow Teller Over/Short Policies, and report cash outages to management.
Accept and verify deposits; cash checks and process less-cash transactions within authorized limits; obtain supervisor approval for transactions exceeding those limits.
Perform customer-requested services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
Process collection items, including dealer drafts and foreign items.
Comply with audit policies, applicable laws and regulations—including the Bank Secrecy Act and related anti-money laundering laws—and the Bank’s Information Security Program.
Continue professional development through applicable training, seminars, and professional association membership.
Support a positive and caring atmosphere consistent with the bank’s mission, CORE Values, and Blue Book culture guide; contribute to team efforts and company goals.
Assist with branch opening and closing duties.
Participate in special projects, follow safety policies and procedures, report unsafe activities, and perform additional assigned duties.