Part-Time Teller I

Houston Police Credit Union • Houston, TX

1d

About The Position

The Teller I is responsible for accurately processing financial transactions and providing members with effective information and assistance in the lobby, at the drive-thru window, or by telephone. The role provides friendly, professional, confidential, and effective service to members and company associates, aiming to create a positive experience and minimize wait times.

The position performs teller transactions, receives and disburses funds, posts financial transactions and loan payments, processes payments and deposits received by U.S. mail, and issues money orders and checks according to written procedures. It also involves maintaining a professional and welcoming work environment, keeping current with teller procedures and relevant regulations, researching and resolving inquiries, and balancing the cash drawer daily. The role must follow applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.

Work is primarily sedentary in an indoor, climate-controlled shared work area with minimal noise. The position involves extended periods of standing, routine computer use, and occasional lifting. Extended hours may be required when requested by management.

Requirements

• High school degree or GED required.
• Courtesy, tact, and diplomacy in interactions with others.
• Ability to handle routine information-giving, information-gathering, advising, and referral discussions.
• Ability to lift a cash box weighing up to 15 pounds regularly and coin bags weighing up to 50 pounds on occasion.
• Ability to stand for long periods and routinely perform computer work for an average of 6–8 hours per day when necessary.
• Ability to climb and descend stairs in an emergency.
• Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
• Ability to work extended hours when required or requested by management, and maintain regular, reliable, and timely attendance.
• Ability to work independently or with limited supervision and effectively as part of a team.
• Ability to read and follow written instructions and carry out oral instructions; speak clearly and communicate information in a logical, understandable sequence.
• Basic math skills and spelling accuracy at a high school graduate level.
• Ability to deal calmly and professionally with diverse personalities and demonstrate customer service and discretion when dealing with the public.
• Ability to maintain composure under deadlines, accuracy and quality requirements, and fast-paced conditions; handle multiple, simultaneous, and changing priorities; and exercise discretion with confidential matters.

Nice To Haves

• Cash handling and customer service experience are strongly preferred.

Responsibilities

• Accurately and efficiently perform teller transactions, including receiving and disbursing funds and posting financial transactions and loan payments.
• Verbally confirm intended transactions with members to ensure accuracy.
• Process payments and deposits received by U.S. mail.
• Disburse money orders, cashier's checks, and credit union checks according to written procedures.
• Follow HPCU policies, procedures, and cash-balancing guidelines, as well as applicable laws and regulations.
• Maintain a clean, neat, and pleasant working environment and a professional appearance and manner.
• Maintain current knowledge of teller policies, procedures, functions, and responsibilities, and refer to online procedures and relevant regulations as needed.
• Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
• Balance the cash drawer daily and immediately notify a supervisor of outages or transaction errors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED