Teller I (Bilingual Required)
About The Position
The Teller I accurately processes financial transactions and provides information to members in the lobby and/or by telephone. The role provides friendly, helpful, and confidential assistance, ensuring a positive member experience while minimizing wait times. The Teller I builds member loyalty by delivering Rogue's Service Promises, demonstrating Rogue Service Standards, and providing unsurpassed service to every member. The position processes member transactions, responds to requests and concerns, collaborates with other departments and branches, promotes relevant credit union products and services, balances cash and transaction records, and completes branch opening and closing duties. The role may also perform other duties as needed or assigned.
Requirements
- One month to twelve months of similar or related experience.
- High school education or GED.
- Good communication and listening skills.
- Ability to multitask and operate 10-key calculators.
- Good computer, keyboarding, and cash-handling skills.
- Attention to detail and accuracy.
- Bilingual ability is required.
Responsibilities
- Receive and accurately process member financial transactions, including deposits, withdrawals, loan payments, money orders, transfers, disputes, statement and check copies, and safe deposit box transactions.
- Respond to member requests, problems, and complaints, or direct members to the appropriate person for information and assistance; take ownership of requests and follow through.
- Collaborate with and assist other departments and branches to maintain service throughout the credit union.
- Cross-sell credit union products and services to meet members' needs and deepen participation.
- Accurately maintain and balance cash drawers and daily transactions, ATMs, vaults, cash and coin vaults, and dispense machines.
- Complete branch-specific opening and closing duties.
- Proactively perform other duties as needed or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
