Bilingual Teller I

First United Bank•Sherman, TX

3d•Onsite

About The Position

This position provides exceptional service to bank customers by conducting appropriate transactions and referring customers to the appropriate bank departments. The teller explains, promotes, and sells bank products and services; processes deposits, withdrawals, check cashing, loan payments, and other transactions; answers basic customer inquiries; and follows applicable regulations, disclosure requirements, privacy policies, and bank procedures. The position also involves balancing teller drawers, handling cash and currency, processing required reports, attending meetings, and addressing customer concerns. The listed location is Sherman-Travis Street.

Requirements

High school diploma or GED.
Basic mathematical skills.
Exceptional customer service skills.
Good problem-solving and decision-making skills.
Good judgment and the ability to make on-the-spot decisions about customer transactions, balancing customer satisfaction with the Bank’s exposure to loss or fraud.
Ability to work in a fast-paced environment and under pressure.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, phone, and other communication tools.
Dependability and ability to adhere to timelines and schedules.

Nice To Haves

Cash handling, sales, or customer service experience.
Prior teller experience.

Responsibilities

Explain, promote, and sell products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
Cross-sell additional bank products and direct customers to representatives for new accounts or investment needs.
Receive checking and savings deposits, verify cash and endorsements, confirm identification for cash back, and issue deposit receipts.
Identify counterfeit currency.
Examine deposited checks, determine funds availability according to regulations, and complete Hold Notices when necessary.
Cash checks and pay out money after verifying signatures and customer balances; process savings withdrawals.
Enter transactions into the computer and issue computer-generated receipts.
Answer basic customer inquiries about service charges and account histories while following disclosure requirements, regulations, and consumer privacy policies.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while keeping teller drawer cash within policy limits.
Receive FICA payments, verifying deposit coupons and that checks are payable to the Bank.
Follow procedures for removing accounts from dormancy.
Place holds on accounts for uncollected funds unless pre-approved by an Officer or Supervisor.
Balance the teller drawer daily, including periodic batching of cashed checks.
Count and balance cash in automated teller machines and the night depository.
Count and roll loose coins.
Enter required information into Vertex for Currency Transaction and Log Entry Reports.
Attend weekly sales meetings and monthly community bank meetings.
Handle customer complaints and escalate issues to a supervisor as needed.
Recommend possible department improvements to a supervisor.
Complete required compliance exams annually.
Adhere to First United policies and procedures, including the Teller Policy, and dress professionally.
Perform other related duties as assigned by a supervisor.