Bilingual Teller I

First United Bank•Sherman, TX

4d•Onsite

About The Position

This position provides exceptional service to bank customers by conducting appropriate transactions and addressing customer needs through referrals to appropriate bank departments. The teller promotes and sells bank products and services, processes deposits and withdrawals, cashes checks, accepts loan and FICA payments, and answers basic questions about account histories and service charges. The role also involves cash management, transaction balancing and reporting, compliance with regulations and bank policies, and participation in sales and community bank meetings. The position is located at the Sherman-Travis Street location.

Requirements

High school diploma or GED.
Basic mathematical skills.
Exceptional customer service skills.
Good problem-solving and decision-making skills.
Good judgment and ability to make on-the-spot decisions regarding customer transactions, balancing customer satisfaction against the Bank’s exposure to loss or fraud.
Ability to work in a fast-paced environment and under pressure.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, phone, and other communication tools.
Dependability and adherence to timelines and schedules.
Bilingual ability, as indicated by the job title.

Nice To Haves

Cash handling, sales, or customer service experience.
Prior teller experience.

Responsibilities

Explain, promote, and sell bank products and services, including traveler’s checks, savings bonds, money orders, and cashier’s checks; cross-sell other products and refer customers for account opening or investment needs.
Receive checking and savings deposits, verify cash and endorsements, confirm identification for cash back, issue deposit receipts, and identify counterfeit currency.
Review deposited checks, determine funds availability under applicable regulations, and complete hold notices when necessary.
Cash checks, process savings withdrawals, verify signatures and customer balances, enter transactions, and issue computer-generated receipts.
Answer basic customer inquiries about service charges and account histories while following disclosure requirements, regulations, and privacy policies.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as needed while staying within teller drawer cash limits and Teller Policy guidelines.
Receive FICA payments and verify deposit coupons and payee information.
Follow procedures for removing accounts from dormancy and place holds on accounts for uncollected funds unless pre-approved by an officer or supervisor.
Balance the teller drawer daily, periodically batch cashed checks, count and balance ATM and night-depository cash, count and roll loose coins, and enter required information into Vertex for currency transaction and log entry reports.
Attend weekly sales meetings and monthly community bank meetings.
Handle customer complaints and escalate issues to a supervisor as needed.
Recommend possible department improvements to a supervisor.
Complete required annual compliance exams and adhere to First United policies and procedures, including Teller Policy.
Dress professionally.