Teller I (Bilingual Required)

Rogue Credit Union • Klamath Falls, OR

2d • $19 - $21

About The Position

The Teller I processes financial transactions and provides information to members in the lobby and/or by telephone. The role provides friendly, helpful, and confidential assistance, aims to create a positive member experience while minimizing wait times, and supports member loyalty by following Rogue’s Service Promises and Service Standards.

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley in southern Oregon. It serves members in select counties in Oregon, California, and Idaho and emphasizes community involvement, member experience, and a supportive workplace culture.

This is a non-exempt position in the Member Relations department and reports to the Assistant Branch Manager. The work environment includes a normal workday with occasional overtime, Saturday work, and a rotating, flexible schedule. The role may involve travel to other Rogue Credit Union regions and exposure to potentially hazardous conditions such as robbery.

Requirements

• One month to twelve months of similar or related experience.
• High school education or GED.
• Bilingual ability is required.
• Good communication and listening skills.
• Ability to multitask, operate 10-key calculators, and use computers and keyboarding skills effectively.
• Cash-handling skills and attention to detail and accuracy.
• Ability to lift up to 30 pounds, stand and walk continuously, and perform tasks requiring finger dexterity.
• Ability to work Saturdays and a rotating, flexible schedule; occasional overtime may be required.
• Ability to travel to other Rogue Credit Union regions may be required.

Responsibilities

• Receive and accurately process member financial transactions, including deposits, withdrawals, loan payments, money orders, transfers, disputes, statement and check copies, and safe deposit box transactions.
• Respond to member requests, problems, and complaints, or direct members to the appropriate person for information and assistance; take ownership of requests and follow through.
• Collaborate with and assist other departments and branches to maintain service across the credit union.
• Cross-sell credit union products and services to meet members’ needs and deepen their participation.
• Accurately maintain and balance the cash drawer and daily transactions, ATMs, vaults, cash and coin vaults, and dispensing machines; complete branch-specific opening and closing duties.
• Proactively perform other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED