Teller I - Part-Time - Bilingual Required

Southside Bank•Tyler, TX

3d•Onsite

About The Position

The Teller I creates a memorable customer experience by providing consistent, value-added service and developing lasting customer relationships. The role processes deposits, withdrawals, check cashing, change orders, and other teller transactions accurately, using knowledge and judgment to validate transactions and refer questionable items to an Assistant Branch Manager or above. The Teller I maintains a professional appearance and behavior and supports customer service, operational, compliance, and team goals at the West Loop in-store branch. The position requires bilingual skills.

Requirements

Bilingual skills are required; the posting does not specify the languages.
High school graduate or equivalent required.
Proficiency in typing, 10-key calculator use, and data entry.
Excellent oral and written communication skills.
Completion and comprehension of Southside Bank instructor-led New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller classes.
Ability to remain stationary for 75% of the time and frequently move about the branch.
Ability to transport 25 pounds of coin 5–25 feet, up to five times a day depending on coin deliveries.
Ability to detect, recognize, and identify customers while assisting them.

Nice To Haves

At least 6 months of cash handling or customer service experience is preferred.

Responsibilities

Deliver Southside Bank’s customer service standards with each customer interaction and provide enthusiastic, professional, and courteous service.
Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, change orders, and less-cash transactions within authorized limits.
Validate transactions and refer questionable items or transactions exceeding authorized limits to a supervisor.
Meet operational and sales goals, including balancing and attendance standards.
Make customer thank-you calls and follow up on problem resolution as directed by management.
Explain bank products and services, recognize cross-selling opportunities, identify customer needs, and direct customers to other departments as needed.
Maintain the security and confidentiality of sensitive bank information and accurately communicate account information.
Follow bank policies and procedures, fraud-prevention practices, compliance procedures, and applicable laws and regulations, including BSA and anti-money-laundering requirements.
Verify and report applicable transactions, including CTRs, SARs, monetary logs, and Reg CC holds.
Maintain cash drawer limits, balance the drawer daily according to Teller Over/Short Policies, and report cash outages to management.
Provide special services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds.
Process collection items such as dealer drafts and foreign items.
Comply with audit policies and procedures and the Bank’s Information Security Program.
Continue professional development through applicable training, seminars, and professional association membership.
Promote a positive and caring environment for customers and employees and contribute to team efforts toward departmental and company goals.
Assist with opening and closing duties and participate in special projects as assigned.
Follow safety policies and procedures, report unsafe activities, and perform other duties as assigned.