Teller I (Bilingual Required)

Rogue Credit Union • Ashland, OR

4d

About The Position

The Teller I accurately processes financial transactions and provides information to members in the lobby and/or by telephone. The role provides friendly, helpful, and confidential assistance while ensuring a positive member experience and minimizing wait times. The Teller I supports member loyalty by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and providing unsurpassed member service.

The position processes member transactions, responds to requests and complaints, assists other departments and branches, promotes relevant credit union products and services, and maintains cash drawers and related equipment. It also includes branch opening and closing duties and other duties as needed. The role requires a high school education or GED, one to twelve months of similar or related experience, and bilingual ability as stated in the job title. The work involves continuous standing and walking, occasional lifting of up to 30 pounds, Saturday work, and a rotating flexible schedule. Occasional overtime and travel to other Rogue Credit Union regions may be required.

Requirements

• Bilingual ability is required, as stated in the job title.
• One month to twelve months of similar or related experience.
• High school education or GED.
• Good communication and listening skills.
• Ability to multitask and operate 10-key calculators.
• Good computer and keyboarding skills.
• Cash-handling skills.
• Attention to detail and accuracy.
• Ability to lift up to 30 pounds, stand and walk continuously, and meet the stated vision and finger-dexterity requirements.
• Ability to work Saturdays and a rotating, flexible schedule; occasional overtime may be required.
• May be required to travel to other Rogue Credit Union regions.
• Must complete a drug screening test within 48 hours of employment offer.

Responsibilities

• Receive and accurately process member financial transactions, including deposits, withdrawals, loan payments, money orders, transfers, disputes, statement and check copies, and safe deposit box transactions.
• Respond to member requests, problems, and complaints, or direct members to the appropriate person; take ownership and follow through on requests.
• Collaborate with and assist other departments and branches to maintain service across the credit union.
• Cross-sell credit union products and services to meet members' needs and deepen their participation.
• Accurately maintain and balance cash drawers and daily transactions, ATMs, vaults, cash and coin vaults, and dispense machines.
• Complete branch-specific opening and closing duties.
• Proactively perform other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED