Technical Writer / Instructional Designer

Inotiv•Indianapolis, IN

About The Position

The Technical Writer / Instructional Designer supports the Technical Instruction team by revising and producing training and technical documentation and turning it into structured, standardized learning solutions. Reporting to the Associate Director, Technical Instruction, the role works with subject matter experts, quality and operations personnel, and business leaders to ensure procedures, presentations, competency documents, and other learning materials are accurate, clear, consistent, and ready for deployment across learning environments. The position converts SOPs and work instructions into learning pathways, develops modular training content and a training catalog, maintains standardized curricula, and prepares reskilling and upskilling pathways. It supports a harmonized global approach to technical training and improves training effectiveness across the organization. The work is primarily performed in an office or remote environment, with periodic on-site presence required.

Requirements

Bachelor’s degree in Technical Writing, Instructional Design/Technology, Educational Technology, English, Communications, Information Systems, a related scientific discipline, or an equivalent combination of education and experience.
At least 2 years of technical writing experience in a regulated-industry environment.
Demonstrated experience writing and revising SOPs, work instructions, or equivalent procedural documentation.
Experience translating verbal or informal process descriptions into structured visual workflow documentation, such as process maps, flowcharts, or swim lane diagrams.
Experience developing or revising PowerPoint presentations for training or instructional purposes.
Experience designing and developing multiple training events, curricula, or learning using adult learning principles.
Experience maintaining training records.
Ability to read, write, speak, and understand English.
Exceptional written communication skills and ability to write clearly for technical and non-technical audiences.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and Teams, and Adobe Acrobat.
Ability to analyze and document workflows and create process maps, flowcharts, or swim lane diagrams using Visio, Lucidchart, PowerPoint, or similar tools.
Ability to quickly learn scientific subject matter and translate it into accurate, understandable documentation.
Strong organizational and multitasking skills, ability to manage concurrent projects and meet deadlines independently, and high attention to detail.
Knowledge and application of adult learning principles and instructional design models; ability to design online, in-person, and blended learning.
Ability to write effective documentation, user guides, and learner materials.
Ability to evaluate training effectiveness and present data and findings to management teams.
Ability to communicate clearly in oral and written form, collaborate with others, build relationships, improve processes, and plan and prioritize work.

Nice To Haves

Familiarity with lean methodologies such as 5S, standard work, or kaizen, and experience documenting processes in a continuous-improvement culture.
SharePoint experience.
Familiarity with document-control principles and regulated-industry standards, including GLP, GCP, or ISO environments.
At least 5 years of experience in human resources, education, instructional design, or a related field.
Experience with training evaluation systems.
Multilingual ability.

Responsibilities

Review, revise, and restructure quality documents to improve clarity, accuracy, and compliance with applicable quality and regulatory standards.
Map current workflows with subject matter experts before drafting or revising procedures.
Draft SOPs and work instructions with subject matter experts, using company templates and document-control procedures.
Develop and revise training presentations and job aids for instructor-led and self-guided formats, aligned with learning objectives.
Create visual process aids, including flowcharts, decision trees, and swim lane diagrams.
Create and update competency verification documents, including knowledge checks, practical assessments, and sign-off forms.
Adapt technical content for audiences with varied levels of knowledge, and coordinate technical validation with subject matter experts.
Produce learning materials in suitable formats, including print, graphics, audio, video, animation, and multimedia; develop classroom handouts, instructional materials, learning aids, and manuals.
Convert SOPs and work instructions into structured learning pathways with learning objectives, sequenced content, practice activities, and competency verification.
Develop reusable modular training content and build and maintain a training catalog for deployment across sites and roles.
Prepare reskilling and upskilling pathways for role transitions, process changes, and individual or team development.
Apply instructional design and adult learning practices to online, in-person, and blended learning.
Create evaluations and report on training effectiveness, including whether taught skills and techniques are incorporated into employees’ work behavior.
Evaluate ongoing programs for relevance to business processes and employee development; update course content, learning pathways, and the training catalog based on feedback, process changes, and evaluation results.
Maintain training records and present training data and effectiveness metrics to management teams.
Prepare scripts, presenter notes, and on-screen text for prerecorded presentations; review draft or recorded modules and recommend revisions for consistency, completeness, and readability.
Support the Associate Director, Technical Instruction in organizing and maintaining the training content library and catalog.
Gather technical information from department subject matter experts and build working relationships with SMEs and business leaders to support training needs assessment, content validation, and adoption.
Assist with periodic document reviews and audit-related updates.
Communicate project status, timelines, and risks to the Associate Director, Technical Instruction, and participate in meetings and process-improvement initiatives related to documentation and training workflows.