Product Education Specialist - Instructional Designer/Technical Writer (Instructional Designer I) - REMOTE

Net Health•Pittsburgh, PA

14d•$60,800 - $76,000•Remote

About The Position

The Product Education Specialist helps build training that Net Health employees and customers use. The role partners with teams across the company to design and develop learning solutions delivered through instructor-led, virtual, and self-paced formats, reflecting Net Health’s mission and values. It combines instructional design and training development with technical documentation and content work for the company’s SaaS products. The specialist creates and maintains eLearning modules, job aids, instructional decks, storyboards, video scripts, and other training materials. The role uses product adoption data and learner feedback to identify learning gaps, assess content performance, and keep materials current. It also supports the organization and editorial quality of the knowledge base and in-app content library, documents product integrations and technical topics, and uses documentation-as-code practices and basic web technologies to publish content.

Requirements

1–3 years of instructional design experience covering all phases of the design life cycle.
Experience developing and delivering classroom and virtual instructor-led training.
Experience with eLearning development tools such as Adobe Captivate, Camtasia, Lectora, and Articulate 360.
Proficiency with MS Word, PowerPoint, Excel, or equivalent tools.
Strong written, verbal, and interpersonal communication skills for technical and non-technical audiences.
Working knowledge of REST APIs, JSON, authentication protocols, and webhooks.
Basic working knowledge of HTML, CSS, and JavaScript.
Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices.
Understanding of system integrations, data flows, and interoperability between SaaS platforms.
Knowledge of documentation-as-code, version control, publishing workflows, and content automation.
Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance.
Organization, attention to detail, and ability to manage multiple priorities in a fast-paced, geographically dispersed team, with good judgment about when to seek guidance.
Discretion with confidential information, including pre-release product details.
Curiosity, coachability, eagerness to grow, and genuine interest in how products work and how people learn.
Bachelor’s degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field.

Nice To Haves

Knowledge of ADDIE and SAM instructional design models.
Experience with a Learning Management System (LMS).
Familiarity with emerging content design techniques such as gamification and social learning, as well as information architecture and content strategy.
Experience with product analytics or in-app guidance platforms such as Pendo.
Familiarity with documentation and knowledge base platforms such as MadCap Flare or Salesforce Experience Cloud.
SaaS experience and familiarity with SharePoint, Jira/Confluence, and SDLC methods such as Waterfall, Kanban, and Scrum.

Responsibilities

Partner with stakeholders to create engaging instructional content that maximizes learning impact.
Help design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions.
Develop training materials across a variety of formats and delivery methods, applying adult learning best practices.
Review and quality-check learning programs, update them based on feedback, assess their impact, and recommend improvements.
Set up and manage courses in the Net Health Learning Management System.
Build eLearning modules, job aids, instructional decks, storyboards, and video scripts that support product usage and new-feature adoption.
Use product usage and adoption data to identify where clients get stuck and help design micro-learning videos, in-app guides, walkthroughs, and tooltips.
Track content performance, including views, completion, and feature adoption, and use performance data and learner feedback to prioritize and update materials.
Stay current on learning experience design, content strategy, and product adoption trends.
Support the structure, taxonomy, and editorial quality of the knowledge base and in-app content library, including release notes, user guides, system requirements, and in-app messaging.
Edit content from subject matter experts and other departments for consistent style, structure, and terminology, following the documentation intake process.
Partner with product management and engineering to stay current on product changes and translate technical requirements into documentation standards, implementation recommendations, and customer guidance.
Interpret APIs, JSON, authentication protocols, and webhooks to document integrations.
Document system integrations, data flows, and SaaS interoperability, and help evaluate API-based integrations and recommend documentation and content delivery practices.
Use documentation-as-code practices, including version control and publishing workflows, and identify content automation opportunities.
Apply basic HTML, CSS, and JavaScript to format and publish knowledge base and in-app content.