Product Education Specialist - Instructional Designer/Technical Writer (Instructional Designer I) - REMOTE

Net Health•Pittsburgh, PA

12d•Remote

About The Position

The Product Education Specialist designs and develops learning solutions for Net Health employees and customers. Working with stakeholders across the company, the role creates training for instructor-led, virtual, and self-paced formats that reflects the company’s mission and values. The position also develops materials that support practical product use, translates subject matter expert input into clear learning content, and uses adoption data and learner feedback to improve educational resources. The role supports the structure and quality of the knowledge base and in-app content library, including release notes, user guides, system requirements, and in-app messaging. It edits and organizes content, partners with product management and engineering on product changes, and documents integrations, data flows, APIs, and SaaS interoperability. The Product Education Specialist also applies documentation-as-code practices and basic web technologies to publish content. This is a remote role with a stated salary range of $60,800 to $76,000 USD.

Requirements

1–3 years of experience in instructional design, covering all phases of the design life cycle.
Experience developing and delivering classroom and virtual instructor-led training.
Experience with eLearning development tools such as Adobe Captivate, Camtasia, Lectora, and Articulate 360.
Proficiency with MS Word, PowerPoint, Excel, or equivalent tools.
Strong written, verbal, and interpersonal communication skills for technical and non-technical audiences.
Working knowledge of REST APIs, JSON, authentication protocols, and webhooks.
Basic working knowledge of HTML, CSS, and JavaScript.
Ability to evaluate API-based integrations and recommend technical documentation and content delivery best practices.
Understanding of system integrations, data flows, and interoperability between SaaS platforms.
Knowledge of documentation-as-code, version control, publishing workflows, and content automation.
Ability to translate technical requirements into documentation standards, implementation recommendations, and customer-facing guidance.
Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced, geographically dispersed team and exercise good judgment about when to seek guidance.
Discretion with confidential information, including pre-release product details.
Curiosity, coachability, eagerness to grow, and genuine interest in how products work and how people learn best.
Bachelor’s degree in Instructional Design, Instructional Technology, Education, Distance Learning, Human Performance Technology, or a related field.

Nice To Haves

Knowledge of ADDIE and SAM instructional design models.
Experience with a Learning Management System (LMS).
Familiarity with emerging content design techniques such as gamification and social learning, as well as information architecture and content strategy.
Experience with product analytics or in-app guidance platforms such as Pendo.
Familiarity with documentation and knowledge base platforms such as MadCap Flare or Salesforce Experience Cloud.
SaaS experience and familiarity with SharePoint, Jira/Confluence, and SDLC methods such as Waterfall, Kanban, and Scrum.

Responsibilities

Partner with stakeholders to create engaging instructional content that maximizes learning impact.
Design content structures and learning methods for blended, e-learning, instructor-led, and virtual classroom solutions.
Develop training materials in a variety of formats and delivery methods, applying adult learning best practices.
Review and quality-check learning programs, update them based on feedback, assess their impact, and recommend improvements.
Set up and manage courses in the Net Health Learning Management System.
Build eLearning modules, job aids, instructional decks, micro-learning videos, in-app guides, walkthroughs, and tooltips that support real product usage.
Turn subject matter expert input into structured instructional materials, storyboards, and video scripts.
Adapt instructional design frameworks to product release schedules and adult, self-directed learners.
Use product usage and adoption data to identify where clients get stuck and determine learning content needs.
Track guide and content performance, including views, completion, and feature adoption, and use learner feedback to keep materials current.
Stay current on learning experience design, content strategy, and product adoption trends.
Support the structure, taxonomy, and editorial quality of the knowledge base and in-app content library, including release notes, user guides, system requirements, and in-app messaging.
Edit content from subject matter experts and other departments for consistent style, structure, and terminology, following the documentation intake process and setting expectations for turnaround time, format, and scope.
Partner with product management and engineering to stay current on product changes and translate technical requirements into documentation standards, implementation recommendations, and customer guidance.
Interpret APIs, JSON, authentication protocols, and webhooks to document integrations.
Document system integrations, data flows, and SaaS interoperability, and help evaluate API-based integrations to recommend documentation and content delivery practices.
Use documentation-as-code practices, version control, and publishing workflows to author and publish content and identify automation opportunities.
Apply basic HTML, CSS, and JavaScript to format and publish knowledge base and in-app content.