Senior Technical Instructional Designer

Insperity•Houston, TX

20h

About The Position

This role applies advanced principles of adult learning theory and instructional design to design, develop, create, maintain, measure the effectiveness of, and continuously improve technology training programs for the Sales Organization and training initiatives supported by Sales Performance Improvement. The position translates complex software, CRM, data cloud, automation, agentic AI, and emerging technology concepts into role-based learning that connects technology capabilities with employees’ responsibilities, business processes, and desired performance outcomes. The Senior Technical Instructional Designer develops technical documentation, user-support materials, instructional activities, and learning experiences in formats including classroom instruction, video, audio, job aids, simulations, role-plays, self-study, and web-based instruction. The role leads cross-functional training development projects, supports technology adoption, maintains in-app guidance and training materials, evaluates program effectiveness and transfer of skills, and ensures accuracy and timely updates across resources. The position also works with stakeholders across departments, facilitates or coordinates training when needed, and demonstrates Insperity’s values and mission.

Requirements

Bachelor’s degree in a job-related field or at least four years of equivalent work experience.
Six to eight years of instructional design experience, including curriculum development and design and development of blended learning and online training programs.
Two to four years supporting technology implementations, software adoption, or technical training initiatives involving CRM platforms such as Salesforce.
Strong verbal and written communication skills, including the ability to present ideas clearly and tactfully and maintain effective work relationships.
Strong technical and time-management skills and ability to work independently and as part of a team.
Strong problem-solving ability and experience communicating and resolving conflicts and issues.
Knowledge and practical experience applying formal instructional design and curriculum development methodologies to corporate learning programs.
Excellent presentation, instructional design, and project management skills in a business environment; ability to identify and implement innovative technology training solutions, work with customers at all organizational levels, and demonstrate customer focus.
Ability to learn unfamiliar software platforms and business processes quickly and translate them into clear, task-based instruction.
Demonstrated experience supporting technology implementations, software adoption, or technical training initiatives involving Salesforce CRM technologies.
Advanced working knowledge of Salesforce Platform, Agentforce, Data Cloud, and related automation capabilities.
Experience with sales enablement, intelligence, engagement, and content management platforms such as AIMs, Sendoso, Box, ZoomInfo, or similar technologies.
Proficiency with MS Office Word and Excel, Pendo, and advanced skills in PowerPoint.
Working knowledge and experience using HTML, Adobe Acrobat, Adobe Creative Cloud applications (Photoshop, Illustrator, Premiere Pro, After Effects, and InDesign), Captivate, SharePoint, and web-authoring tools; experience developing online training.
Working knowledge and experience with Absorb or another Learning Management System.
Ability to edit video and audio media.
Knowledge of adult learning principles and methodologies.
Ability to assess situations systematically, considering broader context, competing pressures, resource constraints, and anticipated change.
Experience planning and leading large-scale or cross-organizational projects to completion.
Willingness to expand skills and knowledge for personal, professional, and organizational improvement; demonstrates a continuous-improvement and learning mindset and encourages and influences teammates.

Nice To Haves

Industry-standard training certification from Langevin, ATD (Association for Talent Development), or DDI (Development Dimensions International).

Responsibilities

Partner with team members and subject matter experts across departments to develop technology learning solutions.
Translate complex software, CRM, data cloud, automation, agentic AI, and emerging technology concepts into role-based learning aligned with employee responsibilities, business processes, and desired performance outcomes.
Apply instructional design principles and adult learning theory to develop performance objectives, sequence learning activities, create assessments or measurements, and recommend instructional strategies that increase technology dexterity.
Develop and maintain task-based technical documentation, system guidance, process documentation, and user-support materials for assigned sales technologies.
Design, develop, and implement project plans that support instructional design processes and achieve performance objectives, technology dexterity, and business impact.
Design and develop instructional activities, computer-based training, and learning experiences, including classroom instruction, video, audio, job aids, simulations, role-plays, self-study materials, web-based instruction, and other training media.
Create leader’s guides, workbooks, scripts, technology handouts, communication plans, training documentation, and visual, web-based, multimedia programs, materials, or presentations.
Lead cross-functional training development project teams and collaborate with performance improvement and development personnel or vendors to produce technology training materials and coordinate development activities.
Support the Sales Organization’s technology dexterity and adoption initiatives.
Maintain and curate in-app guidance and software-based technology training materials for the Sales Organization.
Develop and implement measurement standards to evaluate technology training effectiveness and transfer of skills to the job; distribute reporting metrics to pertinent personnel.
Perform quality-assurance reviews and maintain accuracy, consistency, version control, and timely updates across technology training resources.
Research and conduct needs analyses of existing technology training to enhance and upgrade programs.
Facilitate or coordinate training programs and other interventions when necessary.
Build and maintain productive relationships with departments and stakeholders to integrate learning solutions.
Demonstrate Insperity’s values and mission throughout the department and Company.