Sr Technical Instructional Designer
About The Position
Design and develop on-demand, video-based, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solutions and applications. Learning programs serve CSG Forte employees, merchants, and partner customers. The role involves reviewing technical documentation and existing course materials; interviewing and collaborating with subject matter experts (SMEs); and working with end users to identify business procedures and establish content and documentation. The position also develops and delivers web content, user guides, end-user training materials, and train-the-trainer programs. It delivers blended learning solutions as needed, maintains accurate documentation, and updates training materials in accordance with CSG Quality and Document Control requirements. The designer develops product knowledge, builds positive relationships with stakeholders and teammates, and gathers feedback on product enhancements and learning content through contacts across CSG Forte.
Requirements
- Bachelor's degree or equivalent experience.
- 3–5 years of related experience developing on-demand, instructor-led, virtual instructor-led, and blended learning courses and large-scale education programs.
- 3–5 years of related experience using ADDIE, SAM, or other instructional design methodologies.
- Ability to apply current tools and technologies to create cost-effective, convenient, flexible, and accessible education.
- Proficiency in eLearning authoring tools such as Articulate 360 or Adobe Captivate, and video development and editing tools such as Adobe Premiere or Camtasia.
- Excellent written and verbal communication skills.
- Expert technical writing and editing skills, including the ability to distill complex information into clear, concise text.
- Ability to apply professional concepts to resolve issues.
- Excellent organizational skills, including consistently meeting multiple deadlines and handling frequently changing workloads.
- Ability to work independently and deliver accurate documentation under deadline pressure.
- Ability to work effectively in a team environment.
- Ability to read, write, speak, and understand English in a business environment.
Nice To Haves
- Documentation layout and design skills.
- Proficiency with other Microsoft Office applications.
Responsibilities
- Design and develop on-demand, video-based, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solutions and applications.
- Review technical documentation and existing course materials, and interview SMEs to develop instructional materials.
- Collaborate with end users to define business procedures and establish content and documentation.
- Collaborate with SMEs to collect and interpret information.
- Use and update training materials in accordance with CSG Quality and Document Control requirements.
- Deliver train-the-trainer programs for CSG Forte staff and job-specific trainers as required.
- Develop positive relationships with stakeholders and team members.
- Develop CSG Forte product knowledge and network with key contacts to gather feedback on product enhancements and learning content.
- Design, develop, and deliver web content, user guides, and end-user training materials.
- Deliver blended learning solutions, including web-based and instructor-led training, as necessary.
- Maintain the accuracy of all documentation.
Benefits
- Work from home, in-office, or hybrid work options.
- Employee Belonging Groups.
- Dental and medical healthcare.
- Paid vacation, volunteer, and holiday time off.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
