Senior Technical Instructional Designer

Insperity • Houston, TX

2d

About The Position

The Senior Technical Instructional Designer applies advanced adult learning theory and instructional design principles to design, develop, maintain, measure, and continuously improve technology training programs for the Sales Organization and other initiatives supported by Sales Performance Improvement. The role translates complex software, CRM, data cloud, automation, agentic AI, and emerging technology concepts into role-based learning experiences that connect technology capabilities with employee responsibilities, business processes, and performance outcomes.

The position develops technical learning materials and documentation, leads cross-functional training development projects, supports technology adoption and dexterity initiatives, and evaluates training effectiveness and transfer of skills to the job. It also maintains accurate, current, and consistent training resources, analyzes training needs, and facilitates or coordinates training when necessary. The role builds effective stakeholder relationships and demonstrates Insperity’s values and mission.

Requirements

• Bachelor’s degree in a job-related field or at least four years of equivalent work experience.
• Six to eight years of instructional design experience, including curriculum development and design and development of blended learning and online training programs.
• Two to four years supporting technology implementations, software adoption, or technical training initiatives involving CRM platforms such as Salesforce.
• Strong verbal and written communication skills, including the ability to present ideas clearly and tactfully and maintain effective work relationships.
• Strong technical and time-management skills, with the ability to work independently and as part of a team.
• Strong problem-solving ability and experience communicating about and resolving conflicts and issues.
• Knowledge and practical experience applying formal instructional design and curriculum development methodologies to corporate learning programs.
• Excellent presentation, instructional design, and project management skills in a business environment; ability to identify and implement innovative technology training solutions, work with customers at all organizational levels, and demonstrate customer focus.
• Ability to learn unfamiliar software platforms and business processes quickly and translate them into clear, task-based instruction.
• Demonstrated experience supporting technology implementations, software adoption, or technical training involving Salesforce CRM technologies.
• Advanced working knowledge of Salesforce Platform, Agentforce, Data Cloud, and related automation capabilities.
• Experience with sales enablement, intelligence, engagement, and content management platforms such as AIMs, Sendoso, Box, ZoomInfo, or similar technologies.
• Proficiency with MS Office Word and Excel, Pendo, and advanced skills in PowerPoint.
• Working knowledge and experience with HTML, Adobe Acrobat, Adobe Creative Cloud applications (Photoshop, Illustrator, Premiere Pro, After Effects, and InDesign), Captivate, SharePoint, web authoring tools, and online training development.
• Working knowledge and experience with Absorb or another Learning Management System.
• Ability to edit video and audio media.
• Knowledge of adult learning principles and methodologies, and ability to assess situations systematically in light of broader context, competing pressures, resource constraints, and anticipated change.
• Experience planning and leading large-scale or cross-organizational projects to completion.
• Willingness to expand skills and knowledge for personal, professional, and organizational improvement; a continuous-improvement and learning mindset, including encouraging and influencing teammates.

Nice To Haves

• Industry-standard training certification from Langevin, ATD (Association for Talent Development), or DDI (Development Dimensions International).

Responsibilities

• Collaborate with team members and subject matter experts across departments to develop technology learning solutions.
• Translate complex software, CRM, data cloud, automation, agentic AI, and emerging technology concepts into role-based learning experiences aligned with employee responsibilities, business processes, and performance outcomes.
• Apply instructional design principles and adult learning theory to develop performance objectives, sequence learning activities, create assessments or measurements, and recommend learning strategies that increase technology dexterity.
• Develop and maintain task-based technical documentation, system guidance, process documentation, and user-support materials for assigned sales technologies.
• Design and implement project plans that support instructional design processes, performance objectives, technology dexterity, and business impact.
• Create instructional activities and learning experiences across formats such as classroom instruction, video, audio, job aids, simulations, role-plays, self-study materials, and web-based instruction.
• Develop leader’s guides, workbooks, scripts, technology handouts, communication plans, training documentation, and visual, web-based, multimedia programs, materials, or presentations.
• Lead cross-functional training development project teams and coordinate development activities with performance improvement, development personnel, and vendors.
• Support Sales Organization technology dexterity and adoption initiatives.
• Maintain and curate in-app guidance and software-based technology training materials for the Sales Organization.
• Develop and implement standards to measure training effectiveness and transfer of skills to the job, and distribute reporting metrics to relevant personnel.
• Conduct quality-assurance reviews and maintain accuracy, consistency, version control, and timely updates across technology training resources.
• Research and analyze existing technology training and conduct needs analyses to enhance and upgrade programs.
• Facilitate or coordinate training programs and other interventions when necessary.
• Build and maintain productive relationships with departments and stakeholders to integrate learning solutions.
• Demonstrate Insperity’s values and mission throughout the department and company.

Benefits

• Generous paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior