Supported Living Program Manager

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT•Woodstock, IL

2d•$58,864 - $58,864•Onsite

About The Position

The Supported Living Program Manager provides daily oversight of services and programmatic needs as directed by the Director. The role supports staff through training, coaching, clinical supervision, and crisis consultation when assigned, and coordinates team meetings and intake assignments. The manager may provide therapy or counseling to a small caseload and participate in outreach activities and events, including occasional evening or weekend hours. The position also contributes to data collection, tracking, and reporting and serves as a key contributor to the Behavioral Health team and the agency. Responsibilities include overseeing staff timecards, PTO, training, documentation, evaluations, client assignments, services, and program/building needs. The manager provides clinical guidance to staff, helps ensure timely and compliant client services and records, supports client groups and community engagement, and coordinates with internal departments and outside contacts. The role requires maintaining certifications and training, ensuring programs meet certifying-body requirements, and supporting authorizations and reauthorizations. A small client caseload may be assigned when needed. The position is based at Dean BH in Woodstock, Illinois, and requires regular travel. The schedule is a day shift, with flexibility and on-call hours as directed by leadership.

Requirements

Bachelor’s degree in a human services field.
At least 2 years of experience in behavioral health is preferred.
Ability to communicate professionally, verbally and in writing.
Ability to attend and engage in community events and outreach activities.
Meet agency eligibility requirements for driving and/or drive self, clients, and personal or agency vehicles.
Complete continuing education units required to maintain clinical licensure, if applicable.
Flexibility in schedule and availability for on-call hours as directed by leadership.
Use a personal automobile and maintain automobile liability insurance as defined by AID personnel policies.
Maintain a valid Illinois driver’s license.

Nice To Haves

Master’s degree in a human services field preferred.
LCPC or LCSW preferred.
Behavioral health experience of at least 2 years preferred.

Responsibilities

Provide daily oversight of services and programmatic needs as directed by the Director.
Identify and provide additional staff training and coaching.
Provide clinical supervision and crisis consultation when assigned.
Facilitate team meetings.
Coordinate and assign new intake clients to staff caseloads.
Provide therapy or counseling to a small client caseload when assigned.
Plan and participate in outreach activities and events as assigned, which may include evening or weekend hours.
Collect, track, and report data as assigned.
Maintain excellent and punctual attendance.
Oversee and approve staff timecards, PTO, and training to ensure compliance with agency policies and accrediting-body requirements.
Oversee staff documentation for timeliness and compliance with MRO Rule 132.
Assist with development and implementation of client groups, outreach, and community engagement as assigned.
Complete staff evaluations on time.
Ensure clients are assigned and begin services promptly.
Oversee services within the building and throughout the program, providing clinical guidance and instruction to staff to support best practices.
Oversee buildings and collaborate with other departments on safety and housing compliance as assigned.
Complete required documentation on time and maintain client files according to agency policy.
Provide client services to a small caseload when necessary and assigned, and meet assigned minimum service-hour productivity standards.
Serve as the point of contact for interagency and outside collateral contacts regarding day-to-day programmatic or building needs and coordination.
Acquire and maintain required certifications and training.
Abide by AID’s Code of Ethics, policies, and procedures, and ensure programs meet certifying-body requirements.
Maximize the percentage of clients approved for authorizations and reauthorizations as needed.
Maintain professional judgment and performance regardless of personal issues.
Promote awareness of and respect for the diversity of clients, employees, families, and other stakeholders.
Perform other related duties as assigned in accordance with AID policies and philosophies.