Supervisor-Sales Call Center Customer Service
About The Position
The Supervisor-Sales Call Center Customer Service leads and develops a customer care call-center team to deliver outstanding customer service. The team answers questions and resolves customer issues involving devices, billing, and other matters. The supervisor models high-quality customer service and supports employees in improving their performance. This is a remote role, working from home with occasional in-person training and meetings. The employee’s home office must be within 75 miles of Morristown, New Jersey. The scheduled work week is 40 hours, and the role requires willingness to work evenings, weekends, and holidays.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Willingness to work evenings, weekends, and holidays.
- Home office located within 75 miles of Morristown, New Jersey.
Nice To Haves
- A degree.
- Customer service or call-center experience, ideally with technical products or services.
- Experience leading a team, preferably in customer service or a call-center environment.
Responsibilities
- Lead, motivate, and develop a customer care team to deliver outstanding service.
- Ensure resources are in place and employees are trained to resolve customer issues quickly.
- Track and manage call volume to support optimal efficiency.
- Monitor employee-customer interactions and mentor the team to improve service quality.
- Apply policies, procedures, and guidelines appropriately, setting an example through interpersonal skills, work ethic, and judgment.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance and AD&D insurance.
- Identity theft protection, pet insurance, and group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives and an award-winning total rewards package.
- Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
