Supervisor-Sales Call Center Customer Service
About The Position
The Supervisor-Sales Call Center Customer Service leads a customer care call center team that answers questions and resolves customer issues related to devices, billing, and other matters. The supervisor models first-class customer service while developing the team and ensuring customers receive consistent, high-quality support. The role includes ensuring the team has appropriate resources and training, managing call volume for efficiency, monitoring employee-customer interactions, and mentoring employees. The supervisor also applies company policies, procedures, and guidelines while setting an example in interpersonal skills, work ethic, and judgment. This is a remote, work-from-home role with occasional in-person trainings and meetings. The employee must live within 75 miles of the current reporting location and be willing to attend the office for team huddles or meetings when requested.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Willingness to work evenings, weekends, and holidays.
- Must live within 75 miles of the current reporting location and be able to attend the office for team huddles, meetings, or other requested activities.
- Ability to thrive in a fast-paced, multifaceted environment, use sound judgment, inspire and develop a team, build relationships and credibility, multitask, and manage time effectively.
Nice To Haves
- A degree.
- Customer service or call center experience, ideally with technical products or services.
- Experience leading a team, preferably in customer service or a call center environment.
Responsibilities
- Lead, motivate, and develop a customer care team to deliver outstanding service.
- Ensure resources are in place and employees are trained to resolve customer issues quickly.
- Track and handle call volume to support optimal efficiency.
- Monitor employee-customer interactions and mentor the team on improving service quality.
- Apply policies, procedures, and guidelines appropriately.
- Set an example for interpersonal skills, work ethic, and judgment.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance and AD&D insurance.
- Identity theft protection.
- Pet insurance.
- Group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives and an award-winning total rewards package.
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
