Supervisor-Sales Call Center Customer Service

Verizon • Tarrytown, NY

1d • $72,500 - $126,000 • Remote

About The Position

Verizon is seeking a customer service supervisor to lead a customer care call center team. The supervisor will guide employees who answer questions and resolve customer issues involving devices, billing, and other matters, while serving as a role model for high-quality service and developing the team.

This is a remote, work-from-home role with occasional in-person training and meetings. The employee’s home office must be within 75 miles of Garden City, New York. The position is scheduled for 40 hours per week and requires availability to work evenings, weekends, and holidays.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Home office located within 75 miles of Garden City, NY.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and employees are trained to resolve customer issues quickly.
• Track and handle call volume to support optimal efficiency.
• Monitor employee-customer interactions and mentor the team on improving service quality.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager