Call Center / Customer Service
Five Star Ford Stone Mountain•Snellville, GA
•Onsite
About The Position
Five Star Ford Stone Mountain is seeking an experienced Call Center/Customer Service Representative for their busy Service Department. This role is ideal for individuals who have previous call center experience, are comfortable with phone interactions for an 8-hour shift, and excel in customer service with proven communication skills. The position offers training, a script for success, and an aggressive pay plan.
Requirements
- Previous Call Center Experience
- Comfortable interacting via the Phone for an 8 hour shift
- Succeed in Customer Service and have Proven Communication Skills
- Previous Customer Service experience a must!
- Excellent computer skills required
- Valid Driver’s License
Nice To Haves
- Appreciate training, a script to follow to ensure success and an aggressive payplan to reward your efforts and achievements!
Responsibilities
- Answer inbound calls from our own service customers and Set Appointments for our Service Customers
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Utilize our computer tracking system daily.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Life Insurance
- Short & Long Term Disability Insurance
- Employee vehicle purchase plans
- Discounts on products and services
- Hourly plus Generous Monthly Bonuses and Incentives!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
