Supervisor-Sales Call Center Customer Service
About The Position
Verizon is hiring a supervisor to lead a customer care team in its call center. The supervisor will guide employees as they answer customer questions and resolve issues involving devices, billing, and other matters. The role focuses on delivering outstanding service while developing the team, ensuring adequate resources and training, managing call volume, monitoring service quality, and applying company policies and procedures. This is a remote position based at home, with occasional in-person trainings and meetings. The employee’s home office must be within 75 miles of Garden City, New York. Scheduled weekly hours are 40. The role requires willingness to work evenings, weekends, and holidays.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Willingness to work evenings, weekends, and holidays.
- Home office located within 75 miles of Garden City, New York.
Nice To Haves
- A degree.
- Customer service or call center experience, ideally with technical products or services.
- Team leadership experience, preferably in customer service or a call center environment.
Responsibilities
- Lead, motivate, and develop a customer care team to deliver outstanding service.
- Ensure resources are in place and employees are trained to resolve customer issues quickly.
- Track and handle call volume to support optimal efficiency.
- Monitor employee-customer interactions and mentor the team on improving service quality.
- Apply policies, procedures, and guidelines appropriately.
- Set an example for interpersonal skills, work ethic, and judgment.
Benefits
- Medical, dental, and vision benefits.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance.
- AD&D insurance.
- Identity theft protection.
- Pet insurance.
- Group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year.
- Up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Other incentives and an award-winning total rewards package.
- Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
