Supervisor-Sales Call Center Customer Service

Verizon • Tarrytown, NY

1d • $72,500 - $126,000 • Remote

About The Position

The Supervisor-Sales Call Center Customer Service leads a customer care call center team to provide outstanding service. The team answers questions and resolves customer issues involving devices, billing, and other matters. The supervisor models first-class customer service while developing the team, ensuring resources and training are available, managing call volume for efficiency, monitoring employee-customer interactions, and applying company policies and procedures.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Sound judgment, ability to adapt to changing challenges, and effective time-management and multitasking skills.
• Ability to inspire and develop a team and build relationships and credibility.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are in place and employees are trained to resolve customer issues quickly.
• Track and handle call volume to optimize efficiency.
• Monitor employee-customer interactions and mentor the team to improve service quality.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager