Supervisor-Sales Call Center Customer Service
About The Position
Verizon is hiring a customer care call center supervisor to lead a team delivering outstanding customer service. The team answers customer questions and resolves issues involving devices, billing, and other matters. The supervisor serves as a customer-service role model while developing the team, ensuring issues are resolved quickly and service quality remains high. This is a remote role performed from home, with occasional in-person trainings and meetings. The scheduled workweek is 40 hours, and the role requires willingness to work evenings, weekends, and holidays. Compensation is incentive-based, with the potential to earn more; the stated annual salary range for New York locations is $72,500–$126,000 on a full-time schedule.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Four or more years of relevant experience, demonstrated through work experience and/or military experience.
- Willingness to work evenings, weekends, and holidays.
Nice To Haves
- A degree.
- Customer service or call center experience, ideally with technical products or services.
- Experience leading a team, preferably in customer service or a call center environment.
Responsibilities
- Lead, motivate, and develop a customer care team to deliver outstanding service.
- Ensure resources are in place and employees are trained to resolve customer issues quickly.
- Track and manage call volume to optimize efficiency.
- Monitor employee-customer interactions and mentor the team on improving service quality.
- Apply policies, procedures, and guidelines appropriately.
- Set an example for interpersonal skills, work ethic, and judgment.
Benefits
- Medical, dental, and vision coverage.
- Short- and long-term disability insurance.
- Basic and supplemental life insurance and AD&D insurance.
- Identity theft protection.
- Pet insurance.
- Group home and auto insurance.
- Matched 401(k) savings plan.
- Up to 8 company-paid holidays per year and up to 6 personal days per year.
- Paid parental leave.
- Adoption assistance.
- Tuition assistance.
- Potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
