Supervisor-Sales Call Center Customer Service

Verizon • Freehold, NJ

1d • Remote

About The Position

Verizon is seeking a supervisor to lead a customer care team in a call center. The supervisor will guide the team in delivering outstanding customer service as employees answer questions and resolve customer issues involving devices, billing, and other matters. The role includes developing employees, ensuring the team has appropriate resources and training, managing call volume, and maintaining service quality through interaction monitoring, mentoring, and effective application of company policies and procedures.

This is a remote, work-from-home role with occasional in-person trainings and meetings. The scheduled workweek is 40 hours. The position requires willingness to work evenings, weekends, and holidays. Compensation is incentive-based, with an annual salary range of $72,500 to $126,000 based on location, skills, and experience.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Ability to thrive in a fast-paced, multifaceted environment and use sound judgment to respond to changing challenges.
• Ability to inspire and develop a team.
• Ability to build relationships and credibility quickly.
• Ability to multitask and manage time effectively.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources and training are in place so customer issues can be resolved quickly.
• Track and handle call volume to support optimal efficiency.
• Monitor employee-customer interactions and mentor the team on service improvement.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager