Supervisor-Sales Call Center Customer Service

Verizon • Freehold, NJ

1d • $72,500 - $126,000 • Remote

About The Position

Verizon is hiring a Supervisor-Sales Call Center Customer Service to lead a customer care call center team and ensure customers receive outstanding service. The team answers questions and resolves issues involving devices, billing, and other matters. The supervisor models excellent customer service while developing employees and supporting efficient, high-quality service delivery.

This is a remote role working from home, with occasional in-person trainings and meetings. The position is scheduled for 40 hours per week and requires willingness to work evenings, weekends, and holidays.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Ability to thrive in a fast-paced, multifaceted environment and use sound judgment to assess situations and determine next steps.
• Ability to inspire and develop a team, build relationships and credibility, and manage multiple tasks and time effectively.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure the team has the resources and training needed to resolve customer issues quickly.
• Track and manage call volume to optimize efficiency.
• Monitor employee-customer interactions and mentor the team to improve service quality.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• New hires receive up to 15 vacation days per year, increasing with additional service.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
• Incentive-based compensation with potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager