Supervisor-Sales Call Center Customer Service

Verizon • Easton, PA

22h • Remote

About The Position

Verizon is hiring a supervisor to lead a customer care call center team and ensure customers receive outstanding service. The team answers questions and resolves customer issues involving devices, billing, and other matters. The supervisor models excellent customer service while developing employees, ensuring appropriate resources and training are available, managing call volume, and monitoring service quality. This is a remote, work-from-home role with occasional in-person trainings and meetings. Employees must live within 75 miles of the current reporting location and may be asked to attend the office for team huddles or meetings. The position is scheduled for 40 hours per week and requires willingness to work evenings, weekends, and holidays. Compensation varies by location, skills, and experience; this is an incentive-based position with potential to earn more.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are available and employees are trained to resolve customer issues quickly.
• Track and manage call volume to support optimal efficiency.
• Monitor employee-customer interactions and mentor team members on improving service quality.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision benefits.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Incentives and potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager