Supervisor-Sales Call Center Customer Service

Verizon • Easton, PA

1d • Remote

About The Position

The Supervisor-Sales Call Center Customer Service leads and develops a customer care team in a call center, ensuring the team delivers outstanding service and resolves customer questions and issues related to devices, billing, and other matters. The supervisor sets an example of first-class customer service and helps employees improve through monitoring, mentoring, and development.

The role manages call volume and ensures the team has the resources and training needed to resolve customer issues efficiently. It applies company policies, procedures, and guidelines while modeling strong interpersonal skills, work ethic, and judgment. This is a remote, work-from-home role with occasional in-person trainings and meetings. The employee must live within 75 miles of the current reporting location and be willing to attend the office for team huddles or meetings when requested. Scheduled hours are 40 per week, with evening, weekend, and holiday availability required.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location and attend the office for team huddles or meetings when requested.
• Ability to thrive in a fast-paced, multifaceted environment, exercise sound judgment, inspire and develop a team, build relationships and credibility, multitask, and manage time effectively.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Experience leading a team, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources and training are in place so customer issues are resolved quickly.
• Track and handle call volume to support optimal efficiency.
• Monitor employee-customer interactions to maintain service quality and mentor the team on improvements.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, such as overtime, shift differential, holiday pay, or allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Incentive-based compensation with potential to earn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager