Supervisor-Sales Call Center Customer Service

Verizon • Newport News, VA

1d • Remote

About The Position

The Supervisor-Sales Call Center Customer Service leads a customer care call center team responsible for answering questions and resolving customer issues involving devices, billing, and other matters. The supervisor models excellent customer service while developing the team and ensuring customers receive timely, high-quality support.

This is a remote role, working from home, with occasional in-person trainings and meetings. The employee must live within 75 miles of the current reporting location and may be asked to attend the office for team huddles or meetings. Scheduled hours are 40 per week, with willingness to work evenings, weekends, and holidays required. The position is incentive-based, with an annual salary range of $72,500 to $126,000 for a full-time schedule; compensation varies by location, skills, and experience.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Must live within 75 miles of the current reporting location.
• Ability to thrive in a fast-paced, multifaceted environment, exercise sound judgment, develop relationships and credibility, inspire and develop a team, and manage multiple tasks and time effectively.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally involving technical products or services.
• Team leadership experience, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources are available and team members are trained to resolve customer issues quickly.
• Track and manage call volume to support optimal efficiency.
• Monitor employee-customer interactions to maintain service quality and mentor employees on improvement.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives and an award-winning total rewards package.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager