Supervisor-Sales Call Center Customer Service

Verizon • Morristown, NJ

6d • Remote

About The Position

Verizon is hiring a customer care call center supervisor to lead a team responsible for providing outstanding customer service. The team answers questions and resolves customer issues related to devices, billing, and other matters. The supervisor serves as a role model for first-class customer service while developing the team, ensuring resources and training are in place, managing call volume for efficiency, and monitoring service quality.

This is a remote role working from home, with occasional in-person trainings and meetings. The employee’s home office must be within 75 miles of Morristown, New Jersey. The scheduled workweek is 40 hours, and the role requires availability to work evenings, weekends, and holidays. The position offers an incentive-based compensation opportunity and Verizon benefits.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience, demonstrated through work experience and/or military experience.
• Willingness to work evenings, weekends, and holidays.
• Home office located within 75 miles of Morristown, New Jersey.
• Ability to thrive in a fast-paced, multifaceted environment, use sound judgment, build relationships and credibility, inspire and develop a team, and manage multiple tasks and time effectively.

Nice To Haves

• A degree.
• Customer service or call center experience, ideally with technical products or services.
• Team leadership experience, preferably in customer service or a call center environment.

Responsibilities

• Lead, motivate, and develop a customer care team to deliver outstanding service.
• Ensure resources and training are in place so customer issues are resolved quickly.
• Track and manage call volume to optimize efficiency.
• Monitor employee-customer interactions to maintain service quality.
• Mentor team members on how to improve.
• Apply policies, procedures, and guidelines appropriately.
• Set an example for interpersonal skills, work ethic, and judgment.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance.
• AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year.
• Up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Incentives and potential premium pay, such as overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Award-winning total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager