Supervisor, II Account

U.S. Xpress Enterprises, Inc.•Morehead, KY

4d•Onsite

About The Position

The Supervisor, II Account oversees driver performance and account operations for the Family Dollar account in Morehead, Kentucky. The role promotes safety and key performance metrics, balances business needs with driver needs, and coaches drivers on performance and behavior expectations. It manages customer commitments through proactive communication and strong relationships, supports profitability through equipment utilization, and plans driver loads based on availability to provide on-time service. The supervisor also coordinates driver physicals, random drug screens, and CDL renewals; uses AS400 and XPM; collaborates with operational and support departments; and performs yard duties as assigned. The position is based in a normal office setting and is scheduled Monday through Friday, 6:00 a.m. to 3:00 p.m. It is not open to remote work. Other duties may be assigned, and responsibilities may change. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent required.
Equivalent years of experience are defined as one year of professional experience for each year of college requested.
Work quickly and efficiently, testing solutions and iterating quickly.
Be a proactive and pragmatic problem solver.
Communicate effectively across multiple mediums.

Nice To Haves

Three or more years of operations experience, including customer service, fleet management, or load planning.
Transportation, logistics, and/or supervisory experience.
Comprehensive knowledge of DOT regulations affecting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
Supervise driver performance to balance business requirements and driver needs.
Coach drivers proactively on performance and behavior expectations using High Performance Coaching.
Manage customer expectations and commitments through strong relationships and proactive communication.
Support company profitability and revenue through appropriate equipment utilization.
Promote outcomes that support driver and customer satisfaction and loyalty.
Use effective communication to handle sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability (PTA) and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM to support departmental productivity.
Collaborate with operational and support departments and with all levels of the organization.
Perform yard duties as assigned.
Assist others in achieving organizational objectives.
Build credibility and trust with managed employees by providing timely, constructive feedback or positive reinforcement.