Supervisor, II Account

U.S. Xpress•New Caney, TX

8d•Onsite

About The Position

The Supervisor, II Account oversees driver performance and account operations for U.S. Xpress, balancing business and driver needs while supporting customer service, safety, profitability, and on-time transportation. The role promotes safety metrics and key performance indicators, coaches drivers, manages expectations through proactive communication, and plans loads according to driver and equipment availability. It also coordinates driver compliance deadlines, uses operational systems, and collaborates with other departments. The position is based in a normal office setting at the Walmart New Caney location and is not open to remote work.

Requirements

High school diploma or equivalent.
At least 3 years of operations experience, including customer service, fleet management, or load planning, is preferred.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving skills.
Effective communication across multiple mediums.

Nice To Haves

Transportation, logistics, and/or supervisory experience.
Comprehensive knowledge of DOT regulations impacting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
Supervise driver performance to balance business needs with driver needs.
Coach drivers on performance and behavior expectations using High Performance Coaching.
Manage customer expectations and commitments through strong relationships and proactive communication.
Maximize company profitability and revenue through appropriate equipment utilization.
Support outcomes that promote driver and customer satisfaction and loyalty.
Use effective communication to handle sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability (PTA) and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use systems such as AS400 and XPM to support departmental productivity.
Collaborate with operational and support departments and with all organizational levels.
Perform yard duties as assigned.
Assist others in achieving organizational objectives.
Provide managed employees with prompt, constructive feedback or positive reinforcement.