Supervisor, II Account

U.S. Xpress•Morehead, KY

9d•Onsite

About The Position

The Supervisor, II Account oversees driver performance and account operations for the Family Dollar account in Morehead, Kentucky. The role promotes safety and operational performance, balances business and driver needs, supports customer service, and coordinates driver and equipment planning. The position is onsite and scheduled Tuesday through Saturday, 8:00 a.m. to 5:00 p.m. The supervisor uses coaching, communication, and operational systems to support drivers, resolve sensitive issues, and meet customer commitments. The role also coordinates with internal departments and helps employees work toward organizational objectives. Duties may change, and other tasks may be assigned as required. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Three or more years of operations experience, including customer service, fleet management, or load planning, preferred.
Transportation, logistics, and/or supervisory experience is a plus.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.
Comprehensive knowledge of DOT regulations affecting daily operations preferred.

Nice To Haves

Three or more years of operations experience in customer service, fleet management, or load planning.
Transportation, logistics, or supervisory experience.
Comprehensive knowledge of DOT regulations impacting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
Supervise driver performance and balance business needs with driver needs.
Coach drivers proactively on performance and behavioral expectations using High Performance Coaching.
Build strong customer relationships and communicate proactively to manage expectations and commitments.
Maximize company profitability and revenue through appropriate equipment utilization.
Seek outcomes that support driver and customer satisfaction and loyalty.
Use effective communication to address sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability (PTA) and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM systems to support departmental productivity.
Collaborate with operational and support departments on assigned tasks.
Perform yard duties as assigned.
Assist others in achieving organizational objectives.
Collaborate across the organization and provide managed employees with prompt, constructive feedback or positive reinforcement.