Supervisor, II Account

U.S. Xpress Enterprises, Inc.•Ashley, IN

10d•Onsite

About The Position

The Account Supervisor oversees driver performance and account operations to balance business and driver needs while delivering high-quality customer service. The role promotes safety and operational performance metrics, coaches drivers, plans loads according to driver availability, and coordinates with internal departments to support productivity and on-time service. The position is based in a normal office setting and is not open to remote work.

Requirements

High school diploma or equivalent required.
Three or more years of operations experience, including customer service, fleet management, or load planning, preferred.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.

Nice To Haves

Experience in transportation, logistics, and/or supervision.
Comprehensive knowledge of DOT regulations affecting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
Supervise driver performance while balancing business and driver needs.
Coach drivers on performance and behavior expectations using High Performance Coaching.
Manage customer expectations and commitments through strong relationships and proactive communication.
Support company profitability and revenue through appropriate equipment utilization.
Promote driver and customer satisfaction and loyalty.
Use effective communication to address sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM systems to support departmental productivity.
Collaborate with operational and support departments.
Perform yard duties as assigned.
Assist others in achieving organizational objectives and collaborate across organizational levels.
Build credibility and trust with managed employees through prompt, constructive feedback and positive reinforcement.