Supervisor, II Account

U.S. Xpress Enterprises, Inc.•Morehead, KY

10d•Onsite

About The Position

The Account Supervisor oversees driver performance and plans driver loads to support customer service, operational performance, and company profitability. The role promotes safety and key performance indicators, coaches drivers, manages customer expectations through strong relationships and proactive communication, and balances business needs with driver needs. It also coordinates driver physicals, random drug screens, and CDL renewal deadlines; uses AS400 and XPM systems; collaborates with operational and support departments; and performs yard duties as assigned. The position works in a normal office setting.

Requirements

High school diploma or equivalent required.
At least 3 years of operations experience, including customer service, fleet management, or load planning, preferred.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.

Nice To Haves

Transportation, logistics, and/or supervisory experience.
Comprehensive knowledge of DOT regulations affecting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
Supervise driver performance while balancing business and driver needs.
Coach drivers on performance and behavior expectations using High Performance Coaching.
Manage customer expectations and commitments through strong relationships and proactive communication.
Maximize company profitability and revenue through appropriate equipment utilization.
Support driver and customer satisfaction and loyalty by seeking win/win outcomes.
Communicate effectively when handling sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM systems to support departmental productivity.
Collaborate with operational and support departments.
Perform yard duties as assigned.
Assist others in achieving organizational objectives.
Collaborate across organizational levels and provide managed employees with prompt, constructive feedback or positive reinforcement.