Supervisor, II Account

U.S. Xpress Enterprises, Inc.•New Caney, TX

10d•Onsite

About The Position

The Supervisor, II Account oversees driver performance and account operations for the Walmart New Caney, Texas location. The role promotes safety and operational performance metrics, balances business requirements with driver needs, and coaches drivers on performance and behavior expectations. It works to deliver strong customer service through relationship management and proactive communication, while improving company profitability through appropriate equipment utilization. The position plans driver loads based on availability, coordinates driver physicals, random drug screens, and CDL renewal deadlines, and uses AS400 and XPM to support departmental productivity. It also collaborates with operational and support departments, performs yard duties as assigned, and helps employees across the organization meet shared objectives. The position is onsite and has a schedule of 0600–1800, Sunday–Tuesday and every other Wednesday.

Requirements

High school diploma or equivalent.
Communicate effectively across multiple mediums.
Work quickly and efficiently, test solutions, learn, and iterate quickly.
Demonstrate proactive and pragmatic problem-solving.
Assess organizational dynamics and manage change.

Nice To Haves

Three or more years of operations experience, including customer service, fleet management, or load planning.
Transportation, logistics, and/or supervisory experience.
Comprehensive knowledge of DOT regulations impacting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, assignments per week, and other organizational metrics.
Supervise driver performance to balance business needs with driver needs.
Coach drivers proactively on performance and behavior expectations using High Performance Coaching.
Manage customer expectations and commitments through strong relationships and proactive communication to ensure a high level of service.
Maximize company profitability and revenue through appropriate equipment utilization.
Build outcomes that support driver and customer satisfaction and loyalty.
Use effective communication to handle sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM to support departmental productivity.
Collaborate with operational and support departments on various tasks.
Perform yard duties as assigned.
Assist others in achieving organizational objectives and collaborate across organizational levels.
Build credibility and trust with managed employees through prompt, constructive feedback and positive reinforcement.