Supervisor, II Account

U.S. Xpress•Ashley, IN

8d•Onsite

About The Position

The Supervisor, II Account oversees driver performance and account operations to meet business needs while supporting driver needs. The role promotes safety and key performance metrics, manages customer expectations through strong relationships and proactive communication, and supports profitability through effective equipment utilization and load planning. The supervisor handles sensitive conversations and driver disputes, coordinates driver compliance deadlines, uses operational systems, collaborates with other departments, and performs yard duties as assigned. The position is based in a normal office setting and is not open to remote work.

Requirements

High school diploma or equivalent.
At least 3 years of operations experience, including customer service, fleet management, or load planning, preferred.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.

Nice To Haves

Transportation, logistics, and/or supervisory experience.
Comprehensive knowledge of DOT regulations impacting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
Supervise driver performance to balance business requirements with driver needs.
Coach drivers proactively on performance and behavior expectations using High Performance Coaching.
Manage customer expectations and commitments through strong relationships and proactive communication.
Support company profitability and revenue through appropriate equipment utilization.
Promote outcomes that support driver and customer satisfaction and loyalty.
Use effective communication to address sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability (PTA) and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM systems to support departmental productivity.
Collaborate with operational and support departments and colleagues across the organization.
Perform yard duties as assigned.
Provide prompt, constructive feedback and positive reinforcement to build credibility and trust with managed employees.
Assist others in achieving organizational objectives.