Supervisor/Case Manager

The Salvation Army•Mansfield, OH

11d

About The Position

The Supervisor/Case Manager assesses and responds to clients’ needs for assistance with items such as rent, utilities, food, and shoes, using available resources or referring clients to other agencies. The role also coordinates food and meal-program activities, administrative records and payments, grants, holiday programs, and community engagement. The position supervises reception, case-aid, pantry, intern, and volunteer staff and is expected to carry out responsibilities on time with minimal supervision while maintaining confidentiality and representing The Salvation Army with ethical and moral integrity.

Requirements

Associate degree in social work or a related field.
Excellent computer skills and proficiency in Microsoft Excel and Word.
Background check through the Bureau of Criminal Identification & Investigation (BCII).

Responsibilities

Interview clients seeking assistance with food, shoes, rent, utilities, and other needs, and provide aid according to their needs and available resources.
Obtain required client paperwork and signatures and maintain accurate records and case folders documenting assistance provided.
Refer clients to agencies and organizations that may be able to assist them.
Provide the Accountant and Secretary with paperwork needed to process assistance payments weekly.
Maintain food-supply inventory and prepare food orders for Corps with Officer approval.
Assist with meal planning for the meal program and order food as needed.
Attend required food-safety training and seminars.
Order office and cleaning supplies for staff.
Communicate with training-program supervisors and complete timesheets and assessments for participants in programs such as SCEPP, WEPP, RSVP, and Success Unlimited.
Seek grants and assist with grant writing.
Plan, organize, and implement holiday programs, including Thanksgiving and Christmas programs such as Angel Tree and Adopt-a-Family.
Prepare statistics for social-service assistance programs.
Approve and monitor payroll through ADP for directly supervised staff.
Assist with performance reviews for directly supervised employees.
Supervise staff under direct supervision and enforce applicable standards, procedures, and regulations.
Attend community meetings as determined by Corps Officers.
Schedule and perform designated responsibilities on time with minimal supervision.
Maintain confidentiality of information concerning students, parents, clients, donors, board members, Corps Officers, and the Director of The Dewald Community Center.
Represent The Salvation Army’s ideals and integrity through ethical and moral business conduct.
Perform other related duties as required by Corps Officers.
Supervise the receptionist, case aid, pantry assistant, interns, and volunteers.