Supervisor/Case Manager

The Salvation Army Eastern Territory•Mansfield, OH

About The Position

The Supervisor/Case Manager addresses clients’ needs for assistance with rent, utilities, food, shoes, and other support. When assistance is unavailable, the role refers clients to other organizations and works closely with local agencies. The position also coordinates social-service programs, food and supply ordering, holiday programs, grants, records, and administrative processes. It supervises designated staff and represents The Salvation Army through ethical and confidential conduct.

Requirements

Associate degree in social work or a related field.
Excellent computer skills and proficiency in Microsoft Excel and Word.
Background check through the Bureau of Criminal Identification & Investigation (BCII) is required.

Responsibilities

Interview clients seeking assistance with food, shoes, rent, utilities, and other needs, and provide support based on client needs and available resources.
Collect required paperwork and signatures, maintain accurate records, and document assistance in client case folders.
Refer clients to agencies and organizations that may provide assistance.
Provide the Accountant and Secretary with paperwork needed to process assistance payments weekly.
Maintain food inventory and prepare food orders for Corps approval.
Help plan meals for the meal program and order food as needed; attend required food safety training and seminars.
Order office and cleaning supplies for staff.
Communicate with training program supervisors and complete participant timesheets and assessments for programs such as SCEPP, WEPP, RSVP, and Success Unlimited.
Seek grants and assist with grant writing.
Plan, organize, and implement holiday programs, including Thanksgiving and Christmas programs such as Angel Tree and Adopt-a-Family.
Prepare statistics for social-service assistance programs.
Approve and monitor payroll through ADP for direct reports and assist with employee reviews.
Supervise staff under direct supervision and enforce applicable standards, procedures, and regulations.
Attend community meetings as determined by Corps Officers.
Schedule and perform assigned responsibilities on time with minimal supervision.
Maintain confidentiality of information concerning students, parents, clients, donors, board members, Corps Officers, and the Director of The Dewald Community Center.
Represent The Salvation Army’s ideals and integrity through ethical and moral business conduct.
Perform other related duties as required by Corps Officers.