Case Manager Supervisor

Easterseals Louisiana•New Orleans, LA

19h

About The Position

The Case Manager Supervisor provides training, education, and ongoing supervision to behavioral health case managers (BHCMs). The role manages caseload assignments, holds regular individual face-to-face case reviews, assesses staff performance, identifies training needs, and supports the delivery of quality, person-centered support coordination services. The supervisor reviews staff documentation for accuracy, accompanies staff on participant home and community visits, and participates in management meetings. The position may also provide assistance or coverage for other support coordinators and participate in project management, staff development, public relations, and program development activities. The role supports the organization’s mission to make a life of purpose and independence possible for participants through quality support, innovative services, and continuous organizational evolution.

Requirements

Bachelor’s or master’s degree in social work or a related human services field.
Eight years of paid post-degree experience providing support coordination services, including two years of supervisory experience.
Own reliable transportation.
Willingness to travel during the day to outlying parishes as required.
Ability to multitask and meet deadlines.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office software, including Word and Excel, and general computer literacy.
Ability to work as a team player.
Problem-solving and decision-making skills, including assessing needs and selecting appropriate actions.
Ability to monitor participant progress, respond to unmet needs, and monitor provider services and billing for accuracy and efficiency.
Planning skills, including setting objectives and priorities, implementing plans, anticipating obstacles, and considering alternatives.
Coordination skills to work with other agencies and support consistent casework and follow-up.
Initiative and action orientation in pursuing goals.
Commitment to organizational goals, effective time management, and willingness to put in extra effort and time to complete work.
Professional oral and written communication, including appropriate grammar and spelling.
Ability to build rapport with provider agencies and staff and work cooperatively with other support coordinators and supervisors.
Ability to advocate for project and organizational objectives and communicate them constructively.
Ability to operate a computer, file and retrieve written documents, and communicate by phone and in person.
Ability to walk, sit, use hands, lift and/or move lightweight items, move independently within the facility and community, and travel to meet with consumers.

Responsibilities

Provide training and education on documentation and service delivery expectations for BHCMs.
Manage and assign caseloads to each supervised BHCM.
Conduct regular individual face-to-face sessions with supervised BHCMs to review cases.
Routinely evaluate assigned BHCMs’ performance using employee evaluation tools and identify areas for improvement.
Review, assess, problem-solve, and provide feedback on support coordination services through staff meetings, data and report reviews, training, and observation.
Accompany BHCMs on random home and community visits with participants.
Complete a written employee evaluation for each assigned BHCM at least once per year using designated assessment tools.
Identify individual and group training needs for BHCMs and arrange training as needed.
Teach and monitor the application of person-centered principles and practices.
Review supervised BHCMs’ administrative documentation, including timesheets and mileage reports, for completeness and accuracy.
Attend and actively participate in management team meetings.
Maintain client files.
Provide needed assistance or coverage for other support coordinators as needed or directed by the Program Director.
Participate in development and public relations activities to educate the public and market program services.
Support project management and staff development.