Case Manager Supervisor

Dungarvin • Mendota Heights, MN

6d

About The Position

The Case Manager Supervisor fulfills the duties of a case manager while monitoring and evaluating the case management program, coordinating services, and helping people with disabilities obtain services they need and want. The supervisor serves as an educator and resource, trains and supervises case management staff, and participates in management leadership, fiscal responsibilities, quality assurance, and compliance. The role contributes to developing and implementing the organization’s Plan, promotes case management services, and participates in committees, conferences, and organizations that influence service delivery. In conjunction with the case manager department supervisor, the role monitors and ensures implementation of company policies and procedures related to personnel and service delivery, and implements quality assurance standards that meet regulatory requirements and company standards. The supervisor is expected to act professionally and represent the interests of the individuals supported.

Dungarvin is a mission-driven provider of support services for people with intellectual and developmental disabilities, including people with mental health, behavioral, and complex medical needs. The organization provides individualized services through Medicaid and Community Support Waivers, operating across fifteen states.

Requirements

• Bachelor’s degree in a human service-related field.
• Two years of experience working with individuals with disabilities or aging.
• Knowledge of local community resources.
• Good oral and written communication skills.
• Knowledge of case management principles, procedures, and practices.
• Ability to adapt to varied duties and switch between different tasks without loss of efficiency or composure.
• Ability to negotiate and resolve conflict between dissenting parties.
• Ability to conduct detailed analytical evaluations and studies and prepare related reports and recommendations.
• Valid driver’s license and proof of automobile insurance.
• Must meet the qualifications of an unlimited driver, including driving a motor vehicle as part of Dungarvin work and/or transporting a person served.

Responsibilities

• Perform the duties associated with the case manager job description.
• Monitor and evaluate the case management program.
• Coordinate case management services and assist people with disabilities in coordinating needed and desired services.
• Function as an educator and resource.
• Train and supervise case management staff.
• Participate in management leadership, fiscal responsibilities, quality assurance, and compliance.
• Participate in developing and implementing the organization’s Plan.
• Promote case management services and participate in committees, conferences, and organizations that influence service delivery.
• Work with the case manager department supervisor to monitor and ensure implementation of company policies and procedures related to personnel and service delivery.
• Monitor and implement quality assurance standards that meet regulatory requirements and company standards.
• Act professionally and represent the interests of the individuals supported.

Benefits

• Medical, vision, and dental insurance for full-time employees
• Supplemental insurance
• Flexible spending and HSA accounts for full-time employees
• Pet insurance
• Life insurance for full-time employees
• 401(k) plan with up to 3% employer match, subject to eligibility requirements
• Paid time off (PTO) for eligible employees
• PTO donation
• Growth and development opportunities
• Employee referral program
• Employee assistance program
• National brand discounts
• Pay Active access to up to 50% of pay before payday
• Paid training and orientation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager