Case Manager Supervisor

Key Works • Seattle, WA

2d

About The Position

The Case Manager Supervisor at Key Works provides leadership, oversight, and operational coordination for the Case Management and Medical Case Management teams. The role ensures consistent, effective delivery of case management services, including resource coordination, legal support, medical care coordination, and discharge planning. The supervisor oversees staff performance, sets departmental expectations, monitors service quality and documentation, and supports staff development through supervision, coaching, and accountability.

The position collaborates with clinical, medical, and operational leadership to identify service gaps, improve workflows, and ensure patients receive timely, coordinated support throughout treatment and their transition back into the community. It may also provide direct case management services as needed, including assessing patient needs, coordinating resources, resolving barriers to treatment, supporting medical and legal coordination, and helping plan complex discharges and community transitions.

Requirements

• High school diploma or equivalent required.
• Two years of case management experience required.
• Experience working with patients with substance use disorders and co-occurring disabilities.
• Experience working with individuals with substance use disorders, co-occurring mental health conditions, and complex psychosocial needs.
• Must apply for RAAC credentials within 30 days of hire.
• Must apply for MAR credentials within 30 days of hire.
• CPR/First Aid certification required within 30 days of hiring.
• Valid Washington driver's license and clean driving record.
• Ability to pass background checks and drug screening.
• Computer and EHR literacy.
• Strong organizational, interpersonal, conflict-resolution, and problem-solving skills.
• Proficiency with electronic health records, clinical documentation, and performance monitoring.

Nice To Haves

• AA degree in SUD studies or a bachelor's degree.
• Prior supervisory, team leadership, or staff development experience.

Responsibilities

• Provide direct supervision, guidance, and support to Case Managers and Medical Case Managers.
• Set performance expectations, assign responsibilities, and distribute workloads and patient assignments appropriately.
• Conduct individual supervision and team meetings to review performance, address challenges, and promote consistent practices.
• Monitor staff productivity, service quality, and completion of responsibilities; provide coaching and corrective feedback as needed.
• Conduct performance evaluations, identify development needs, and support employee training and skill development.
• Address performance concerns, interpersonal conflicts, and accountability issues in coordination with organizational leadership and Human Resources.
• Monitor case management documentation for accuracy, timeliness, completeness, and compliance with organizational and regulatory expectations.
• Monitor departmental performance, identify inefficiencies, and implement process improvements.
• Coordinate with Clinical, Health Team, Admissions, and other departments to support communication, service coordination, and resolution of patient care barriers.
• Participate in hiring, onboarding, training, and evaluation of Case Management and Medical Case Management staff.
• Ensure departmental compliance with applicable policies, procedures, confidentiality requirements, and regulatory standards.
• Provide direct case management services as needed, including assessing patient needs, coordinating resources, and resolving treatment barriers.
• Support coordination of housing, employment, education, benefits, identification, transportation, and other community resources.
• Oversee coordination of legal obligations, including court appearances, probation requirements, attorney communication, and related documentation.
• Support medical care coordination, including outside providers, appointments, referrals, and continuity of care.
• Assist with complex discharge planning and transitions to appropriate community services and recovery supports.
• Maintain accurate, timely documentation and participate in interdisciplinary case reviews and treatment team communication.

Benefits

• Company-paid medical insurance, dental insurance, and vision insurance.
• Employer-sponsored wellness programs.
• Generous vacation and sick leave.
• 10 paid holidays.
• Flexible work schedule.
• 401(k) with company matching.
• Industry-leading training and conferences.
• Tuition reimbursement for relevant courses.
• Discounts on products and services, including travel, entertainment, and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED