Supervisor, Accounts Receivable

Ensemble Health Partners • Memphis, TN

8d • Remote

About The Position

The Supervisor, Accounts Receivable supports the Manager (or above), Accounts Receivable, in developing department team members. The role assists Accounts Receivable Specialists with problematic claims and process questions, assigns work, and helps ensure the team meets KPIs and SLAs for assigned clients. The Supervisor implements short- and long-term plans to improve revenue and denial trends, working with insurance companies, government payers, and internal departments such as Coding, Billing, and Revenue Integrity to identify causes of unpaid or denied claims and determine solutions. The position also oversees team human resources functions, including hiring, terminations, and performance management.

This is a remote position, but the employee must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. The stated pay range is $46,900 to $89,850, based on experience. The required CRCR certification must be obtained upon hire or within nine months of hire, unless another job-relevant certification is approved by the department SVP.

Requirements

• CRCR certification upon hire or within nine months of hire, or another job-relevant certification approved by the department SVP.
• A four-year college degree or equivalent experience.
• One to three years of relevant experience in medical collections, physician or hospital operations, accounts receivable follow-up, denials and appeals, compliance, provider relations, or professional billing is preferred.
• Knowledge of claims review and analysis.
• Working knowledge of the revenue cycle.
• Experience using the DDE Medicare system and payer websites to investigate claim statuses.
• Working knowledge of medical terminology and/or insurance claim terminology.
• Demonstrated advanced use of AI and experience managing teams using AI to improve processes and technology, including exploration, experimentation, and application.
• Willingness and ability to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work in the United States.

Nice To Haves

• One to three years of relevant experience in medical collections, physician or hospital operations, accounts receivable follow-up, denials and appeals, compliance, provider relations, or professional billing.

Responsibilities

• Supervise daily departmental workflow and monitor progress to identify trends in denied payments and unpaid claims, along with remediation solutions.
• Review the Leadership No Touch Report, if available, to ensure high-dollar accounts are reviewed monthly.
• Review action logs daily, including completed action logs pending verification.
• Conduct team huddles to address new or evolving training needs, develop team members, and share trends and solutions related to unpaid and denied claims.
• Lead Team DIBS meetings and provide recaps to the team and leaders.
• Ensure adherence to the departmental budget, including overtime, and prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance, meet budget goals, improve operations, increase customer satisfaction, and meet organizational financial goals.
• Ensure team members meet productivity and quality standards.
• Meet individually with each associate monthly to review performance.
• Communicate and document associate behavior, performance, and attendance issues that may require corrective action or a performance improvement plan, including timely documentation of conversations in Workday.
• Review associates' time management and approve timecards in time for payroll processing.
• Review the Workday roster to ensure correct client, cost center, and work location assignments.
• Collect, interpret, and communicate performance data using available tools and systems, and use it to guide decisions toward performance goals.
• Work with internal and external customers to make decisions affecting the organization or individual patients.
• Collaborate with ancillary departments to establish and maintain positive relationships and achieve revenue cycle goals.
• Oversee human resources functions for the team, including hiring, terminations, and performance management.
• Assist Accounts Receivable Specialists with problematic claims, process questions, and work assignments.
• Work with insurance companies and government payers to identify reasons for unpaid or denied claims, and coordinate with peer departments on solutions.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager