Accounts Receivable & Collections Supervisor

Vesta Home

8d•$75,000 - $90,000

About The Position

Vesta Home is seeking a hands-on Accounts Receivable & Collections Supervisor to lead day-to-day billing and collections for its growing, multi-market business. Reporting to the Senior Accounting Operations Manager, this role is the primary U.S.-based supervisor for the offshore Billing and Collections/AR team and owns cash collection, billing accuracy, and AR reconciliations through month-end close. The supervisor will coach the team while also handling operational work, including aging reports, billing issues, and customer conversations about significant past-due balances. Success is measured by cash collected, reduction of aged balances, and clean, current reconciliations. The compensation range is $75,000 to $90,000 annually, depending on experience. Vesta Home provides paid time off, a 401(k), and medical, dental, and vision insurance. The employer participates in E-Verify and is an equal opportunity employer.

Requirements

4+ years of progressive Accounts Receivable, Billing, Order-to-Cash, or related accounting experience.
1–2+ years in a supervisory or team lead role within AR, billing, or collections.
Strong working knowledge of AR aging, collections, invoicing, cash application, credits, refunds, and reconciliations.
Experience supporting month-end close and reconciling customer subledgers to the general ledger.
Experience handling difficult or high-value collections and interpreting contracts and payment terms.
Strong Excel or Google Sheets skills.
Strong organization, judgment, and follow-through in a remote environment.

Nice To Haves

Experience supervising offshore or internationally distributed accounting teams.
Experience with QuickBooks Online and Salesforce.
Experience with Upflow or a similar collections platform.
Background in a high-growth, multi-market, or acquisitive business.

Responsibilities

Own the accounts receivable portfolio and daily collection strategy across current and past-due balances, prioritizing by dollar value, age, and risk.
Ensure every material past-due account has a clear owner, next action, and expected resolution date; personally handle large, sensitive, or disputed balances.
Partner with Sales and Operations to resolve disputes, contract questions, and other barriers to payment, and escalate accounts for outside collections or legal action when needed.
Ensure invoices are generated accurately and on time in accordance with signed contracts and approved terms.
Own recurring rental billing, including start dates, increases, prorations, move-outs, and contract-specific exceptions.
Oversee credits, refunds, security deposits, and billing adjustments.
Ensure ACH, wire, check, and credit card payments are applied accurately and on time, and quickly resolve unapplied or unidentified cash.
Own AR reconciliations across QuickBooks Online, Salesforce, Upflow, and the general ledger, clearing issues throughout the month rather than at close.
Complete AR aging review, account cleanup, and close deliverables on schedule.
Directly supervise and coach offshore Billing and Collections/AR team members as their primary onshore point of contact.
Set clear expectations, deadlines, and escalation paths across time zones, and hold the team accountable for outcomes, not just activity.
Build repeatable SOPs and review controls so the team can operate independently.
Prepare weekly AR and billing reporting covering DSO, aging, cash collected, and at-risk balances, with commentary on key changes.
Strengthen AR and billing controls, and use Upflow, automation, and AI-supported workflows to make the team more efficient.
Support integration of acquired businesses into standard billing, collections, and reconciliation processes.