Accounts Receivable & Collections Specialist

TeleTracking Technologies•Pittsburgh, PA

About The Position

The Accounts Receivable & Collections Specialist is responsible for contacting complex and difficult customer accounts to collect payments and settle accounts, following up on delinquent accounts, and maintaining accurate financial, accounting, receivable, and credit records. The Specialist records customer conversations in the company’s ERP and other internal records. The role may also include ad hoc customer billing and responding to invoice disputes. The Specialist may support the Cash Applications team by helping ensure payments are recorded, verified, and posted promptly and accurately in accordance with internal accounting policies. Other duties include reconciling payments with the accounts receivable ledger and preparing delinquent-account reports. The Specialist actively manages client accounts with little supervision, builds relationships that help secure agreement to collection terms, and partners with internal stakeholders to support collection efforts. Collections account for 70% of the work, accounts receivable activities 20%, and other assigned duties 10%.

Requirements

3 to 5 years of collections experience.
Ability to actively manage client accounts with little supervision.
Strong interpersonal skills to connect with and influence clients to agree to collection terms.
Ability to partner with internal stakeholders to support collection efforts.
Passion for achieving assigned goals while building and maintaining impactful client relationships.
Clear and concise communication skills, including the ability to explain and train as a subject matter expert in assigned duties.
Independent, strategic thinking and a can-do attitude.
Strong and tactful negotiation skills.
High school diploma.
Authorization to work in the U.S. without needing employment-based visa sponsorship now or in the future.

Nice To Haves

Prior billing experience.
Accounts receivable experience.
Bachelor’s degree.

Responsibilities

Achieve assigned collection goals.
Contact customers by phone regarding the status of current and past-due invoices.
Prepare and send collection emails and letters.
Update CRM software with all customer communications.
Partner with internal stakeholders and provide updates on top past-due accounts to complete monthly and quarterly AR allowance activities.
Develop and maintain processes and procedures for the monthly cash-forecasting process.
Identify opportunities to improve and streamline department processes to reduce accounts receivable.
Process statements at clients’ or auditors’ request.
Provide ad hoc reporting as required.
Maintain and develop clear work instructions for assigned duties and train incumbents in those areas.
Follow up on delinquent accounts and maintain accurate financial, accounting, receivable, and credit records.
Record customer conversations in the company ERP and other internal records.
Perform ad hoc customer billing and respond to invoice disputes as needed.
Support the Cash Applications team as needed, including recording, verifying, and posting payments.
Ensure transactions are recorded promptly and accurately in accordance with internal accounting policies.
Reconcile payments with the accounts receivable ledger and prepare delinquent-account reports.

Benefits

Employee medical, dental, and vision premiums paid 100%; family members are not covered at 100%.
Medical coverage is 100%; dependents’ dental and vision coverage is available at a small cost.
Benefits begin on day one.
Life and AD&D coverage.
Flexible Spending Accounts for medical, dependent care, and transportation.
401(k) retirement savings.
Tuition reimbursement.
Military paid leave of up to six months of base salary while on military leave.
Paid time off.
Paid parental leave.