Accounts Receivable Specialist (Collections)

Gordon Flesch Company•Independence, OH

2d•Onsite

About The Position

The Accounts Receivable Specialist is responsible for monitoring customer accounts, ensuring timely payments, and maintaining accurate records. The role verifies transactions and customer payments, contacts delinquent customers, and collaborates with the Sales Team to optimize cash collection. The position is onsite in Independence, Ohio, with a schedule of 8 a.m. to 5 p.m., Monday through Friday.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite, including advanced Excel skills.
Strong written and verbal communication skills.
Ability to communicate effectively with internal and external customers.
Proactive problem-solving skills and willingness to contribute to solutions.
Ability to anticipate others' needs and perform tasks without being asked, as appropriate.
Flexibility to adapt to an evolving role and new processes.
Ability to work independently and prioritize tasks effectively.
Attention to detail and accuracy.

Nice To Haves

Associate’s or Bachelor’s degree in accounting or a related field preferred.
Three or more years of business experience preferred.
Two or more years of accounts receivable experience preferred.

Responsibilities

Maintain and update customer files, including name or address changes, additional ship-to addresses, mergers, and mailing attention details.
Verify transactions and customer payments related to individual customer accounts.
Release non-emailed invoices to customers with requested supporting information.
Work with customers to improve use of electronic payment methods and remittance details to enhance cash collection and matching to open invoices.
Contact delinquent account holders to request payment through professional phone, email, letter, or other communications.
Identify delinquent amounts and communicate them to the Sales Team, escalating issues to the Accounts Receivable Supervisor and Director of Finance as appropriate.
Provide information to customers as needed to facilitate customer matching and payment.
Coordinate customer communication efforts with the Sales Team and Accounts Receivable Supervisor.
Relay unusual developments, such as changes in customer personnel, to the Sales Team.
Research customer discrepancies and past-due amounts with assistance from the Accounts Receivable Supervisor, Sales Team, and other staff.
Create reports regarding customer account status as requested.
Monitor customer tax-exempt certificates for periodic renewals.
Maintain professionalism and perform other duties of a similar nature as required.