Accounts Receivable & Collections Specialist

TeleTracking Technologies, Inc. • Pittsburgh, PA

2d

About The Position

The Accounts Receivable & Collections Specialist is responsible for contacting complex and difficult-to-reach customers to collect payments and settle accounts, following up on delinquent account updates, and maintaining accurate accounting, receivable, credit, and customer communication records in the company ERP and other internal systems. The role may also handle ad hoc customer billing and respond to invoice disputes.

The Specialist may support the Cash Applications team by helping ensure payments are recorded, verified, and posted promptly and accurately in accordance with internal accounting policies. Related activities include reconciling payments with the accounts receivable ledger and preparing delinquent-account reports. The Specialist actively manages client accounts with little supervision, builds relationships that support collection efforts, and partners with internal stakeholders.

The work is divided approximately into collections (70%), accounts receivable (20%), and other assigned duties (10%).

Requirements

• 3 to 5 years of collections experience.
• High school diploma.
• Passion for achieving assigned goals while building and maintaining impactful client relationships.
• Clear and concise communication skills, including the ability to explain and train as a subject matter expert in assigned duties.
• Ability to work independently and think strategically with a can-do attitude.
• Strong, tactful negotiation skills.
• Authorization to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

• Prior billing experience.
• Accounts receivable experience.
• Bachelor's degree.

Responsibilities

• Achieve assigned collection goals.
• Contact customers by phone about the status of current and past-due invoices.
• Prepare and send collection emails and letters.
• Update CRM software with all customer communications.
• Partner with and provide updates to internal stakeholders on top past-due accounts to complete monthly and quarterly AR allowance.
• Develop and maintain processes and procedures for the monthly cash forecasting process.
• Identify opportunities to improve and streamline department processes and reduce accounts receivable.
• Process statements at client or auditor request.
• Provide ad hoc reporting as required.
• Maintain and develop clear work instructions for assigned duties and train incumbents in those areas.
• May handle ad hoc customer billing and respond to customer invoice disputes.
• May support cash applications by recording, verifying, and posting payments, reconciling payments with the accounts receivable ledger, and preparing delinquent-account reports.
• Maintain accurate financial and customer communication records in the company ERP and other internal systems.

Benefits

• Employee medical, dental, and vision premiums paid 100%; family medical coverage is paid 100%, with a small cost for dependents on dental and vision; benefits start on day one.
• Life and AD&D coverage.
• Flexible Spending Accounts for medical, dependent care, and transportation.
• 401(k) retirement savings.
• Tuition reimbursement.
• Military paid leave of up to 6 months of base salary while on military leave.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED