Accounts Receivable Collections Representative

THE PHYSICAL THERAPY INSTITUTE INC • Washington, PA

1d • Onsite

About The Position

The Accounts Receivable Collections Representative handles patient accounts receivable and collections for The Physical Therapy Institute’s outpatient physical therapy clinics. The role supports patients and clinics with incoming calls and emails, monitors self-pay accounts and payment arrangements, follows up on patient balances, prepares statements and collection materials, processes refunds, and provides weekly balance reporting. This is a full-time, day-shift position located in Washington, Pennsylvania.

Requirements

• Attention to detail, including mathematical and data-processing skills.
• Strong problem-solving skills.
• Professional communication skills.
• Familiarity with Microsoft Office, including Outlook, Word, and Excel.
• Medical insurance knowledge or background.
• High school education or equivalent skills and aptitude.
• Basic computer courses or equivalent preparation.

Responsibilities

• Handle daily incoming calls and emails from patients and clinics.
• Monitor self-pay accounts.
• Monitor credit cards on file.
• Manage payment plans.
• Follow up on patient balance accounts.
• Prepare and send monthly patient statements.
• Update invalid addresses.
• Call patients with outstanding balances.
• Send collection letters.
• Prepare and send accounts to collections.
• Prepare weekly patient balance reporting.
• Review patient credits and work refunds.
• Provide backup for patient payment posting.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance
• Paid time off
• Other supplemental insurances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED