Supervisor, Accounts Receivable

Ensemble Health Partners • Memphis, TN

22h • $46,900 - $89,850 • Remote

About The Position

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. The Supervisor, Accounts Receivable supports the Manager (or above), Accounts Receivable, in developing department team members and oversees work assignments, claim support, and performance against client KPIs and SLAs. The role helps implement short- and long-term plans to improve revenue and denial trends, working with insurance companies, government payers, and teams such as Coding, Billing, and Revenue Integrity to address unpaid or denied claims. The Supervisor also oversees human resources functions for the team, including hiring, terminations, and performance management.

This is a remote position, with required willingness and ability to travel to and work onsite at client, temporary, or corporate locations when business needs require. The role requires CRCR certification upon hire or within nine months of hire, or another approved job-relevant certification. Compensation is $46,900 to $89,850, based on experience.

Requirements

• CRCR certification upon hire or within nine months of hire, or another approved job-relevant certification as approved by the SVP of the department.
• Desired experience of 1 to 3 years.
• Four-year college degree or equivalent experience; the posting also lists a bachelor's degree as desired education.
• Relevant experience in medical collections, physician or hospital operations, AR follow-up, denials and appeals, compliance, provider relations, or professional billing.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle.
• Experience using the DDE Medicare system and payer websites to investigate claim statuses.
• Working knowledge of medical terminology and/or insurance claim terminology.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.
• Willingness and ability to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Bachelor's degree or equivalent experience.
• One to three years of relevant experience in medical collections, physician/hospital operations, AR follow-up, denials and appeals, compliance, provider relations, or professional billing.

Responsibilities

• Supervise daily departmental workflow and monitor progress for trends in denied payments and unpaid claims; determine remediation solutions.
• Review the Leadership No Touch Report, when available, to ensure high-dollar accounts are reviewed monthly; review action logs daily and verify completed action logs pending review.
• Conduct team huddles covering new or evolving training topics, identified trends, and solutions for unpaid and denied claims; lead Team DIBS meetings and provide recaps to the team and leaders.
• Ensure adherence to the departmental budget, including overtime, and prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance, meet budget goals, improve operations, increase customer satisfaction, and meet organizational financial goals.
• Ensure team members meet productivity and quality standards; meet individually with associates monthly to review performance.
• Communicate and maintain records of associate behavior, performance, and attendance issues that may require corrective action or a performance improvement plan; document conversations in Workday.
• Review associate time management, approve timecards for payroll processing, and verify client, cost center, and work location assignments in Workday.
• Collect, interpret, and communicate performance data using various tools and systems, and use it to make decisions that support performance goals.
• Work with internal and external customers to make decisions that may affect the organization or an individual patient.
• Work closely with ancillary departments to maintain positive relations and achieve revenue cycle goals.
• Assist Accounts Receivable Specialists with problematic claims, process questions, and work assignments.
• Oversee team human resource functions, including hiring, terminations, and performance management.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager